Client Business Manager - InStore

Quad•West Allis, WI

23d

About The Position

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way. GENERAL PURPOSE OF JOB The Client Business Manager (CBM) is the key In-Store Subject Matter Expert (SME) and strategic sales conduit for prospective client leads and new business opportunities brought forth from revenue teams outside of the In-Store business area. These revenue teams may include, but are not limited to: Managed Services, Business Development, Enterprise Solutions, Strategic Accounts, and Sales Operations leads. The CBM must effectively partner with clients to understand their business needs and objectives and effectively develop a relevant value proposition through discussions, proposals, Scope of Work creation and presentations.

Requirements

Appropriate education and/or experience may be substituted on an equivalent basis
Education: Bachelor’s degree preferred
Experience: 3-5 years of In-Store Sales or Strategic Account Experience or relevant solution-based selling experience
Travel: Occasional travel is required based on business need.
Knowledge, Skills & Abilities:
Manage sales activity through Quad Systems (Salesforce, Workfront, PEGA, Highspot, etc)
Proficient in Excel and PowerPoint
Ability to communicate, present and influence at all levels of an organization, including executive and C-level
Proven ability to drive the sales process from plan to close
Proven ability to articulate Quad’s value proposition, and position against competitors
Demonstrable experience developing client-focused, differentiated and achievable solutions
Excellent change management skills
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills

Responsibilities

In collaboration with internal teams, own the client relationship for prospective and new business opportunities to grow and develop account revenue for the In-Store channel while providing an exceptional client experience.
Develop client-focused, differentiated and achievable solutions using Quad’s robust In-Store Experience offering which includes, but is not limited to: In-Store Marketing, Fulfillment, Packaging, Agency Services, Client Technology ,Testing Methodologies and Managed Services
Ownership role over specified active accounts inclusive of organic growth, sales retention and contract renewals.
Collaborate with Strategic VP’s on strategic accounts to secure incremental sales growth, sustain existing revenue and sell
Oversee prospective and new business account support responsibilities including RFPs, Scope of Work generation, design requests, pricing requests, scheduling, order submission and order management
Work closely with plant and administrative teams to collaborate on strategy, efficiencies and cost improvement opportunities - create good internal partners.
Articulate Quad’s value proposal and position against competitors
Manage multiple deliverables, while engaging all stakeholders effectively throughout execution of work
Build and maintain strong, long-lasting customer relationships that ensures client satisfaction
Effectively and proactively communicate the value proposition to all levels of an organization, including executive and C-level through discussions, proposals and presentations
Partner with clients to understand their business needs & objectives
Maintain a solid understanding of clients’ brands/products/markets
Deep understanding of market verticals
Facilitate joint strategic planning with clients to define mutual expectations, initiatives, and KPI’s