Client Bills Supervisor

Zotec Partners

81d

About The Position

At Zotec Partners, our People make it happen. Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – the men and women across the country who make up our diverse Zotec family and help make this company a best place to work. Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of Innovators, Collaborators and Doers. We’re seeking a Client Bills Supervisor to join us. This is a remote position.

Requirements

• 3–5 years of medical billing or client accounting experience, with at least 1–2 years in a supervisory or team lead capacity
• Comprehensive understanding of medical billing processes and client invoicing procedures
• Proven ability to manage and mentor a team in a fast-paced, deadline-driven environment
• Strong analytical, problem-solving, and decision-making skills
• Excellent written and verbal communication abilities, including experience communicating directly with clients and management
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook
• Demonstrated ability to prioritize competing tasks, manage multiple projects, and adapt to changing business needs
• Professional demeanor with the ability to exercise discretion and independent judgment

Responsibilities

• Supervise and develop a team of Client Bill Associates, providing ongoing coaching, performance feedback, and training to support professional growth and departmental success
• Ensure timely and accurate client invoicing in alignment with client contracts, company policies, and internal quality standards
• Monitor workload distribution, work queues, and SLA performance to maintain balance and meet established timelines
• Review and approve complex or escalated billing matters, ensuring accurate resolution and clear communication with clients
• Collaborate cross-functionally with internal departments such as Accounting, Implementation, and Client Success to resolve billing issues and streamline processes
• Maintain strong client relationships by participating in client calls, supporting escalated discussions, and reinforcing trust through consistent delivery and professionalism
• Oversee client portal utilization, ensuring both team and client proficiency with Zotec’s Group Bill Portal
• Identify trends, risks, and opportunities for improvement, communicating recommendations to leadership and driving process efficiencies
• Report on team metrics, billing accuracy, and client satisfaction, providing insight to management on performance and improvement areas
• Support onboarding of new clients and ensure seamless billing integration during implementation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level