Client Billing Representative

Pitney Bowes•Arlington, TX

65d•$21•Onsite

About The Position

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too. We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. We actively look for prospects who: • Are passionate about client success. • Enjoy collaborating with others. • Strive to exceed expectations. • Move boldly in the quest for superior and best in market solutions. Job Description: Join our team and earn $20.50/hr! Pitney Bowes is now hiring for a Direct Hire Full Time Client Billing Representative in our Arlington, TX facility. Work Schedule: Monday - Friday, 8:30 am - 5:30 pm You are: Performance driven individual who is committed to provide innovative service to our clients. You are approachable and relationship oriented as you contribute to Pitney Bowes success.

Requirements

Demonstrated minimum 2 years customer service experience
Demonstrated minimum 3 - 5 years accounting experience
Ability to organize, prioritize and handle multiple work assignments
Excellent verbal, written, presentation and interpersonal communications skills
Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment
Able to handle difficult customer situations with professional and courteous attitude
Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holiday, and/or a different shift with limited or no advance notice
Associate degree (A.A.) in Accounting or Business or two to three years related experience maintaining a computer based record and billing system
Strong analytical and organizational skills and the ability to pay close attention to detail
Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadline
Have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language

Nice To Haves

Experience maintaining a computer-based record and billing system

Responsibilities

Input/Import machine count information into the job process and compare with customer counts obtained from the customer count sheets
Notify Customer Service Rep of missing count sheets
Review machine rejected mail amounts by comparing them to the Job Order percentages specified for the job
Run daily customer qualified reports to verify piece counts and percentage of readable mail
Verify meter postage on a daily basis. Process the check for USPS when postage is needed. Review daily 3600’s for USPS stamp, enter/import information into the POInTS system and maintain a file. Capture permit postage and distribute to the appropriate job
Review Job Orders for accuracy and completeness regarding postage class, postage rates, and all other billable activities
Verify meter head balances and postage distribution to a Job Order on a daily basis
Verify all activities on the Job Order have been identified and captured and are ready for invoice each week
Enter all new customer information into the POInTS system for proper billing and communicate all information to corporate
Call customers regarding collection of accounts receivable which are over 30 days and under 60 days behind in payment
Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated
Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated
Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems
Administer all databases to include, but not limited to:
Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM compliance
Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues
Assist in analysis and presentation to operations team as needed
Notify management of issues or changes required to enhance and maintain client retention
Complete special reports for clients as necessary (e.g.. client billing reports).
Conduct customer survey phone calls to address the quality of service the client is receiving
Handle incoming client calls and coordinate as necessary with PB staff as necessary
Assist investigations and resolutions of customer mailing concerns arising from services provided
Check with QC and QA for any customer mail issues and take appropriate steps to resolve
Coordinate with staff on client start-ups, special mailings, or specific customer requests
Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review
Call customers regarding collection of accounts receivables
Assist with checking in visitors at the front desk
Manage visitor access badges
Assist with procuring office supplies
Purchase production materials
Manage vendor invoice payments
Manage procurement credit card for the site
All other duties as assigned. Provide back-up support in absence of others