Client Benefits Specialist, Employee Health & Benefits

Marsh McLennan • Greensboro, NC

86d • Hybrid

About The Position

Client Benefits Specialist, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Benefits Specialist at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. A day in the life. A Client Benefits Specialist on the Employee Health & Benefits team at Marsh & McLennan Agency serves as the primary point of contact for customers' benefits enrollment questions and real-time assistance. Their daily responsibilities include researching and collaborating with insurance carriers to resolve client concerns, updating benefit enrollment software, and ensuring accurate data entry. They utilize multiple technology systems to process solutions efficiently and ask clarifying questions to understand and address customer needs effectively. The role demands strong attention to detail, the ability to multitask, and delivering excellent customer service within standard turnaround times, whether assisting with enrollment, ID cards, claim inquiries, or invoice reconciliation.

Requirements

• High School Diploma required.
• 2 years' customer service experience required.
• Proficiency with computer systems and programs.
• Must be able to navigate across agency management and carrier systems with ease.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future.

Nice To Haves

• Bachelor's degree preferred.
• 3 to 4 years' experience with benefits administration preferred.
• Life & Health licensure preferred (or ability to obtain within 90 days).

Responsibilities

• Serve as the primary point of contact for customers' benefits enrollment questions and real-time assistance.
• Research and collaborate with insurance carriers to resolve client concerns.
• Update benefit enrollment software and ensure accurate data entry.
• Utilize multiple technology systems to process solutions efficiently.
• Ask clarifying questions to understand and address customer needs effectively.
• Deliver excellent customer service within standard turnaround times.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED