Client Benefits Specialist, Employee Health & Benefits

Marsh • NC

85d

About The Position

A Client Benefits Specialist on the Employee Health & Benefits team at Marsh & McLennan Agency serves as the primary point of contact for customers’ benefits enrollment questions and real-time assistance. Their daily responsibilities include researching and collaborating with insurance carriers to resolve client concerns, updating benefit enrollment software, and ensuring accurate data entry. They utilize multiple technology systems to process solutions efficiently and ask clarifying questions to understand and address customer needs effectively. The role demands strong attention to detail, the ability to multitask, and delivering excellent customer service within standard turnaround times, whether assisting with enrollment, ID cards, claim inquiries, or invoice reconciliation.

Requirements

• High School Diploma required.
• 2 years’ customer service experience required.
• Proficiency with computer systems and programs.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship.

Nice To Haves

• Bachelor’s degree preferred.
• 3 to 4 years’ experience with benefits administration preferred.
• Life & Health licensure preferred (or ability to obtain within 90 days).

Responsibilities

• Serve as the primary point of contact for customers’ benefits enrollment questions.
• Research and collaborate with insurance carriers to resolve client concerns.
• Update benefit enrollment software and ensure accurate data entry.
• Utilize multiple technology systems to process solutions efficiently.
• Ask clarifying questions to understand and address customer needs effectively.
• Deliver excellent customer service within standard turnaround times.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees