Client Associate

Gallagher•Grand Rapids, MI

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. As the Client Service Associate you will develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher’s clients. You will work alongside experienced team members as you learn the business. Through hands on learning, you will gain the knowledge, skills and abilities to make client-related decisions independently.

Requirements

High School diploma/equivalent plus 1 year directly applicable experience.
Proficiency in Microsoft Office and basic math skills.
You have excellent verbal and written communication skills
Actively approach issues that could impact client retention
Capable of developing professional relationships with internal and external partners
You are resilient and adaptable in the face of shifting priorities
You seek to learn about your team and help the branch meet their goals
You actively seek to develop professional skills
Aim to improve personal efficiency and productivity
You are able to clarify priorities/requests and manage your time wisely
You are eager to support the team
You are interested in building a knowledge of Gallagher tools, systems and shared resources
We look for the people who go the “Extra Mile” to achieve results
We are a collaborative team and look for teammates who are capable of meeting deadlines
Exceptional organizational skills
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills, professional certification, or equivalent training and experience preferred.
Previous experience managing client relations

Nice To Haves

Associate's degree.

Responsibilities

You learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business
We will teach you about Gallagher’s vast network of resources to improve efficiency and effectiveness in delivering client materials
You familiarize yourself with the insurance industry and the GBS Professional Standards, including our "Peer Review" process that ensures quality in client deliverables
We assist Client Service Managers with the preparation of RFPs, coordinate vendor responses, and create client presentations
You observe how to effectively present in open enrollment meetings, participate on client calls, and reply to clients via email
You establish positive relationships in your office and support with administrative tasks as needed
You will maintain up-to-date records in the Document Management System (DMS)
You complete all GBS Employee Benefits curriculum and learn from your team
We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program