Client Associate

RBC•Houston, TX

29d

About The Position

Answering basic inquiries and resolving routine problems regarding products and services via calls, email or internet chat. Conducting periodic and regular surveys of clients to determine satisfaction and opportunities to advise on other products and services. Performing contract administration support and resolving contract related issues. Developing new prospects, establishing clients, and finding opportunity to introduce RBC's products and services. At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.

Requirements

Customer Knowledge
Customer Service
Customer Service Management
Group Problem Solving
Identifying Sales Opportunities
Interpersonal Relationship Management
Oral Communications
Perseverance and Follow-Through
Product Services
Sales Activities

Responsibilities

Answering basic inquiries and resolving routine problems regarding products and services via calls, email or internet chat.
Conducting periodic and regular surveys of clients to determine satisfaction and opportunities to advise on other products and services.
Performing contract administration support and resolving contract related issues.
Developing new prospects, establishing clients, and finding opportunity to introduce RBC's products and services.

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