Client Associate

Royal Bank of Canada•Philipsburg, PA

38d•Onsite

About The Position

In this role you will deliver on the RBC's client experience and own the moment with our clients, effectively using time on the counter and the floor to meet client needs, assist with their day-to-day transactions and enquiries. You proactively provide advice on the benefits of digital banking and engage other partners to elevate the client experience. You may also become a Primary Cash Custodian and manage the bulk cash operations at the branch taking the appropriate action to minimize the client impact and unit losses, while balancing the client experience. You are part of a team supporting Sales & Service professionals and RBC partners in providing excellence customer service and providing credit and banking solutions that meet our clients needs. You are responsible for providing clients with advice and solutions to meet their immediate and future needs drawing on your expertise in the areas of everyday banking, new account opening, term deposits and credit cards, maximizing every client opportunity and immediately introduce them with a Sales Professional or booking a convenient appointment. While on the floor, you manage the flow of clients in the branch, engaging them upon entry to the branch and assisting them with use and knowledge of RBC's Multi-channel & Digital solutions. You take ownership of client concerns at first point of contact applying the "Make it Right" principles, ensuring the problem resolution case/tickets is logged on our complaints handling systems/ application/tool where applicable for easy follow up and resolution; ensuring clients are informed about RBC's complaint handling process. You demonstrate effectiveness in getting work right the first time, effective use of RBC Systems, adherence to policies, procedures to eliminate/reduce cash differences, fraud and sundry losses. Upon becoming a Cash Custodian you will effectively deliver on cash management activities, including cash ordering and redemption routines, partnering with your other Cash Custodians and Control Custodians for efficient EOD balancing and identification of outages.

Requirements

Five minimum passes - Grades I, II or III or A, B or C, of which Math and English Language are compulsory
Proven customer service and operations acumen with a track record of success in a client-focused, target-driven performance culture
Leadership skills, innovative, impact & influence
Multi-tasking, problem-solving and team working skills
An aptitude for listening, establishing rapport and finding the right solutions for customers
An interest in mobile and digital devices and an ability to help clients navigate through self-serve application
HAVO + 2 years of relevant work experience

Nice To Haves

Diploma or Associate Degree, in Banking or a related field MBO
MBO

Responsibilities

supporting Sales & Service professionals and RBC partners in providing excellence customer service and providing credit and banking solutions that meet our clients needs
providing clients with advice and solutions to meet their immediate and future needs drawing on your expertise in the areas of everyday banking, new account opening, term deposits and credit cards, maximizing every client opportunity and immediately introduce them with a Sales Professional or booking a convenient appointment
manage the flow of clients in the branch, engaging them upon entry to the branch and assisting them with use and knowledge of RBC's Multi-channel & Digital solutions
take ownership of client concerns at first point of contact applying the "Make it Right" principles, ensuring the problem resolution case/tickets is logged on our complaints handling systems/ application/tool where applicable for easy follow up and resolution; ensuring clients are informed about RBC's complaint handling process
demonstrate effectiveness in getting work right the first time, effective use of RBC Systems, adherence to policies, procedures to eliminate/reduce cash differences, fraud and sundry losses
deliver on cash management activities, including cash ordering and redemption routines, partnering with your other Cash Custodians and Control Custodians for efficient EOD balancing and identification of outages

Benefits

Leaders who support your development through training and coaching, and invest in your continued learning and commitment to building long term careers
Ability to make a difference and lasting impact
Work with a dynamic, collaborative, progressive, and high-performing team

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