Client Associate

Wells Fargo Bank • Sherman, TX

3d • Onsite

About The Position

Wells Fargo is seeking a Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. This role involves assisting Financial Advisor(s) and colleagues with service and operational activities, providing client service via telephone, direct interaction, and written correspondence. The associate will facilitate Financial Advisor and client requests for account-related information and quotes, schedule and prepare for appointments with new or prospective clients, and establish and service client accounts. Responsibilities also include preparing forms, researching account inquiries, entering security order tickets (after Financial Advisor approval), and executing various administrative functions for Financial Advisor(s) and Branch Management. This includes tracking referrals, assisting with marketing, establishing and maintaining files to meet regulatory requirements, and acting as a liaison for referral sources by reviewing paperwork.

Requirements

• 1+ year of Brokerage and Client Services support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Brokerage client support experience or financial services industry experience
• Administrative support experience in financial services
• Experience interacting directly with customers
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Client service focus with the ability to listen to customer needs and recommend solutions
• Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment

Responsibilities

• Assist Financial Advisor(s) colleagues with service and operational related activities such as providing service to clients via telephone, direct interaction and/or written correspondence
• Facilitate Financial Advisor and client requests for account related information and/or quotes
• Schedule and prepare for appointments with new or prospective clients
• Establish and service client accounts, prepare forms, research account inquiries and/or issues, and enter security order tickets after being approved by the Financial Advisor(s)
• Execute various administrative functions for the Financial Advisor(s) and Branch Management including, but not limited to, tracking referrals, assisting with marketing related activities, establishing, and maintaining files to meet the firm's regulatory requirements
• Establish and maintain filing and record keeping necessary to support efforts to service and grow client relationships
• Acts as the liaison for all referral sources by reviewing paperwork for completeness and forwarding to management for review when applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees