Client Associate

Arthur J Gallagher & Co.•Bloomfield, MI

38d

About The Position

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview As the Client Service Associate you will develop industry knowledge and skills to support account teams in delivering outstanding service to Gallagher's clients. You will work alongside experienced team members as you learn the business. Through hands on learning, you will gain the knowledge, skills and abilities to make client-related decisions independently.

Requirements

High School diploma/equivalent plus 1 year directly applicable experience.
Proficiency in Microsoft Office and basic math skills.
Excellent verbal and written communication skills
Capable of developing professional relationships with internal and external partners

Nice To Haves

Associate's degree, professional certification, or equivalent training and experience preferred.
Previous experience managing client relationships.
Exceptional organizational skills
Proficient in using technology as a tool to maximize productivity and quality.
Strong written and verbal communication skills.
Collaborative team player

Responsibilities

Learn and support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business
Learn about Gallagher's vast network of resources to improve efficiency and effectiveness in delivering client materials
Familiarize yourself with the insurance industry and the GBS Professional Standards, including our "Peer Review" process that ensures quality in client deliverables
Assist Client Service Managers with the preparation of RFPs, coordinate vendor responses, and create client presentations
Observe how to effectively present in open enrollment meetings, participate on client calls, and reply to clients via email
Establish positive relationships in your office and support with administrative tasks as needed
Maintain up-to-date records in the Document Management System - DMS
Complete all GBS Employee Benefits curriculum and learn from your team
Actively approach issues that could impact client retention
Develop professional relationships with internal and external partners
Seek to learn about your team and help the branch meet their goals
Actively seek to develop professional skills
Aim to improve personal efficiency and productivity
Clarify priorities/requests and manage your time wisely
Go the "Extra Mile" to achieve results
Meet deadlines

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program