Client Associate / Senior Client Associate - Private Wealth Management

Neuberger Berman•Chicago, IL

23h•$80,000 - $100,000•Hybrid

About The Position

NB Private Wealth is Neuberger Berman’s direct-to-client wealth and investment management business. Managing $70b+ in client assets across 40+ seasoned wealth and investment teams, with access to a deep breadth of customized investment solutions, the platform is truly unique in the industry. The Client Associate / Senior Client Associate will deliver comprehensive operational support and serve as a trusted resource for clients and an experienced eight-person Wealth Advisor Team managing over $2b AUM. The Client Associate / Senior Client Associate enhances the client experience by assisting with the service, maintenance, and growth of the team’s high-net-worth client base. We are seeking a seasoned professional with exceptional communication and interpersonal skills who possesses a deep understanding of operational processes and workflows. This role offers an opportunity to significantly contribute to the team’s success and client satisfaction.

Requirements

3+ years of proven client service / support or related experience in the financial services industry
An undergraduate degree, SIE, Series 7, and Series 66 licenses required
Proficiency with Microsoft Office and prior CRM experience preferred, particularly with Salesforce
Broad knowledge of Wealth Management, financial products, and services
Exceptional written and verbal communication skills, with strong interpersonal and client servicing abilities
Ability to organize, prioritize, manage multiple tasks, and keep the team informed on open items
Detail-oriented, well-organized, and capable of managing multiple tasks simultaneously
Ability to adapt to a rapidly changing and fast-paced business environment
Capable of operating effectively and working under pressure with tight deadlines
A proactive attitude and ability to work collaboratively
Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Nice To Haves

Additional certifications such as MBA, CFA, CFP, or CIMA are beneficial but not required

Responsibilities

Client Service: Provide ongoing operational support for the team’s client base by managing daily transactions and inquiries accurately and within established deadlines, ensuring compliance with firm policies and federal regulations
Liaison: Serve as a liaison between Wealth Advisors, Portfolio Managers, Operations, and clients
Client Support: Offer daily support for the team’s client base, including opening client accounts, assisting with required documentation, and performing comprehensive account maintenance tasks
Account Maintenance: Perform tasks such as funds disbursements, name/address changes, charitable gifting, ACATS and DTC transfers, cost updates, billing/fees, and client-directed trade orders
Client Interaction: Maintain regular and proactive contact with clients regarding new account documents, LOAs, account updates, checks and wires, account performance, trade activity, transfers, statement inquiries, research, fees, objective changes, portfolio market values, stock quotes, online access, etc.
Account Monitoring: Oversee account activities including trades, cash flows, debits, margin, tech shorts, performance, transfers, allocations, fees, etc., using various in-house portfolio systems
Client Reporting: Provide customized reporting and analysis to clients or the Wealth Advisor team on a regular or ad hoc basis
Data Management: Maintain accurate and detailed client files, account information, and new business pipeline in the Salesforce database
Professional Development: Enhance job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations