Client Ambassador

Crisp Recruit • Tucker, GA

1d • Onsite

About The Position

The Client Ambassador role at Poole Huffman, LLC strengthens the client experience and reinforces the firm’s readiness for high-stakes legal matters. As the first point of contact, this person sets the tone from the moment someone calls, emails, or walks ins delivering a welcoming, polished experience while ensuring messages, next steps, and responsibilities are clearly tracked and owned. The result is simple: fewer missed follow-ups, more consistent client communication, stronger client relationships, and a reputation that reflects the quality of the legal work behind it.

Requirements

• Customer Service Experience: Previous experience in client service roles, preferably within a legal or healthcare setting.
• Organizational Skills: Strong organizational abilities to manage multiple tasks efficiently and effectively.
• Communication Skills: Excellent verbal and written communication skills to interact with clients and staff.
• Tech Savvy: Proficient in Microsoft Office (Word, Excel, Outlook) and willing to learn new tools such as RingCentral and NetDocuments.
• Professional Demeanor: Maintain a welcoming and professional presence at all times as the firm’s first point of contact.
• Education: High school diploma required; some college coursework preferred.

Responsibilities

• Client Reception: Serve as the friendly and professional face of the firm, greeting clients and visitors and ensuring a warm, organized front-desk experience.
• Communication Management: Answer and route incoming phone calls efficiently using firm systems, ensuring messages and requests reach the right person quickly.
• Conference Rooms + Meeting Support: Coordinate conference room scheduling and meeting arrangements (room readiness, supplies, basic setup) to support smooth client and team meetings.
• Reception Area + Office Readiness: Maintain a neat, welcoming reception area and help track staff whereabouts/appointments to ensure visitors and calls are handled appropriately.
• Office Supplies + Presentability: Monitor office supplies and restock as needed; support overall office organization and presentability so the firm is always client-ready.
• Clerical + Team Support: Provide clerical/administrative support to attorneys and paralegals as needed (scanning, mail handling, document organization, and other support tasks).
• Intake Support (Backup): Serve as a backup for intake-related tasks by gathering essential information and routing it to the appropriate team member.
• Dynamic Role: Adapt to additional responsibilities as needed while keeping reception and client experience as the top priority.

Benefits

• Health Insurance: The firm covers half of the employee’s health insurance premiums
• Retirement Plan: Access to a comprehensive retirement savings plan.
• Paid Time Off: PTO accumulates as you work, with increased accrual after your first year.
• Growth Opportunities: Significant potential for career advancement within the firm, with pathways into paralegal roles and beyond.
• Supportive Culture: Work in a pleasant and cooperative environment where teamwork and kindness are valued.
• Professional Development: Exposure to a variety of legal processes and support for continued learning and professional growth.
• Direct Impact: Contribute directly to client satisfaction and the firm’s success, with recognition for proactive engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED