Client Advocate

Action for Boston Community Development • Boston, MA

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About The Position

ABCD delivers its programs and services through a network of neighborhood sites located throughout Boston and Malden. As a Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett at a neighborhood site.

Requirements

• Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development or general office support required
• Demonstrated proficiency in Microsoft Word and Excel required
• Excellent oral and written communication skills
• Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.

Responsibilities

• Responsible for maintaining case management files, and providing supportive services and referrals
• Conduct intake process and assist clients in establishing educational and occupational goals.
• Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
• Identify support services needed and make appropriate referrals and orient new clients to referred programs.
• Conduct workshops for the diverse populations of a specific community.
• Assist clients in properly completing job applications and resumes for employment opportunities.
• Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
• Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
• Perform other related duties as assigned from time to time.

Benefits

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees