Client Advocate Supervisor

Onsite Wellness Group LLC • Cumberland Furnace, TN

94d

About The Position

The Client Advocate Supervisor is a leader who helps shape the heart of the client experience at Milestones. In this role, you will oversee and support a team of Client Advocates, ensuring that every client is cared for with compassion, safety, and excellence. This isn’t just about scheduling shifts or managing workflows — it’s about guiding a team that walks alongside clients during some of the most vulnerable moments of their healing journey. By modeling calm in crisis, fostering dignity in daily routines, and championing trauma-informed care, you will directly influence the quality of care and the environment of safety and hope our clients depend on.

Requirements

• 3-5 years of experience supervising or leading a team
• Familiarity with and experience in adult residential treatment settings and/or 12-Step/recovery processes preferred
• Strong conflict resolution and crisis de-escalation skills
• Ability to remain composed and professional under pressure
• Strong organizational and communication skills
• A valid driver’s license

Responsibilities

• Lead and develop the Client Advocate team by providing training, coaching, real-time feedback, and regular performance evaluations that strengthen skills and ensure consistent delivery of client care
• Create and manage staff schedules including shift coverage, on-call calendars, flex requests, and payroll/time clock approvals to maintain seamless operations day and night
• Interview, hire, and onboard new Client Advocates while building a strong culture of professionalism, accountability, and support
• Ensure trauma-informed client care by collaborating closely with Clinical and Operations leadership and modeling best practices for compassionate engagement
• Step in and cover shifts when needed to maintain CARF-accredited staffing levels and to demonstrate frontline leadership in action
• Facilitate psycho-educational groups, 12-Step/recovery meetings, and community gatherings to support clients’ treatment experience and ensure their voices are heard
• Support client engagement and healing experiences by coordinating meaningful touches such as birthday celebrations, holiday events, and community rituals that foster connection
• Monitor and ensure client safety through room checks, roll calls, safety drills, supervision checks, and crisis interventions when necessary
• Partner with nurses and clinicians to handle client intakes, store and distribute medication appropriately, and provide accurate daily updates on client needs and concerns
• Oversee documentation and reporting, ensuring shift logs, client records, and incident reports are accurate, timely, and communicated to the right stakeholders
• Assist with client transportation and supervision, ensuring safe travel for appointments, activities, and community outings
• Model excellent communication and teamwork by maintaining professional, respectful, and clear dialogue across all levels of the organization

Benefits

• Competitive base compensation with discretionary bonus incentives
• Medical, dental, vision, disability and life insurance offerings
• 401K plan with company match up to 4%
• Attractive Paid Time Off policies
• Ability to participate in Onsite’s workshops
• Company Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees