Client Advocate Manager - HIS

SOLVENTUM

24d•Remote

About The Position

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: Client Advocate Manager 3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You Will Make in this Role The Client Advocate Manager will be responsible for managing a team of Client Advocate Executives with assigned clients in Health Information Systems products and services. The manager of this team will be expected to lead a team that is responsible for serving as trusted advisors and strategic partners to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE team will be expected to cultivate executive-level relationships, drive top quartile performance, proactively remove barriers inhibiting success and look for growth opportunities within the organization. The ideal candidate will have experience with management of direct reports, hospital/healthcare system workflow and analytics knowledge, a working knowledge of the Health Information Systems product portfolio and the ability to function as an advocate for both the client and HIS through their relationships. Driving best practice performance, achieving top quartile performance, effective revenue cycle processes, clinical efficiencies and outcomes Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio Nurture and build relationships with CXO, VP and Department Managers to maximize value across the regional market segment. This individual will advise clients on business process and customer workflow improvement that takes place in this changing market segment. Drive cross-functional focus on Customer Outcomes, Value, and Experiences As a Manager of the Client Advocate Executive, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Client Care & Advocacy – Cultivate executive-level relationships, positioning Solventum as a strategic partner and thought leader. Leverage performance insights to guide client decisions and shape long-term partnership strategies. Coordinate with internal Health Information Systems departments to raise client issues and concerns. Engage with technical teams for any integration needs. Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements. Serve as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities. Elevate client visibility through strategic recognition programs and reference opportunities. Retention and Revenue - responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business needs/sales opportunities with the client. Be in alignment with sales team as new needs arise. Monitor for emerging risks and escalate to implementation, support, and development functions when warranted. Identify potential products/solutions at risk and escalate to business leaders Identify growth opportunities and collaborate with sales teams to advance strategic initiatives. Drive strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap. Value Realization – Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making. Driving in-depth analysis of client performance metrics to inform strategic decisions, with emphasis on top quartile performance, product outcomes and financial impact. Develop and execute action plans that align client objectives with measurable outcomes. People and Performance Management Manage and mentor team members. Partner with key stakeholders to define/enhance KPIs/dashboards to manage our progress in executing client value and ROI. Manage team to meet or exceed established performance metrics (KPIs) and accountability frameworks Foster a culture of continuous improvement and operational excellence. Strategic Execution - Ensure consistent, high-level engagement across executive client leadership to reinforce partnership value. Serve as the Client Advocate for activities across HIS with assigned organization partner. Engage HIS business leaders where appropriate to coordinate activities across multiple HIS departments, engage subject matter experts (SMEs) for respective projects. For providers, conduct current-state workflow and configuration review with client implementing Solventum best practice workflows. Engage in feedback sessions to refine and improve content and workflow, implementation best practice, outstanding decisions that impact client. Engages with client to understand their technical environment and any changes that will require Solventum engagement. Strategy and Planning - understanding the client/partners’ short and long-term strategy with the goal to further integrate HIS Solutions. Developing consistent ongoing onsite presence. Partner with clients to co-create strategic roadmaps that integrate HIS solutions into their long-term vision. Updates plan as decisions are made internally and externally. Understands strategy, organizational structure, technical architecture changes and the impacts/opportunities for HIS. Ensures client/partner is fully aware of HIS solution roadmaps and assists in planning for both changes in current portfolio workflows and portfolio evolution to solve client problems. Market trends and organizational shifts to identify opportunities for deeper solution alignment. Leadership and Coordination - Responsible for overall account satisfaction and ongoing client engagement. Set the agenda for advocacy engagements, driving conversations that shape client strategy. Lead client meetings and coordinate follow-up on all requested items. Position Solventum as an industry leader by sharing insights, thought leadership, and best practices. Foster innovation enhancing client experience and strengthening competitive advantage. Performance and Analytics – Drive customer participation Define and track KPIs that measure adoption, satisfaction, and value realization. Deliver executive-level reporting and insights that inform strategic decisions and reinforce partnership impact. Champion participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement Responsible for ensuring that baseline data has been secured on clients assigned prior to go live of product/service. Regular analysis of clients analytics and performance data and delivering ROI/Performance reports to the client on a scheduled basis. Actively stay up to date with knowledge of industry changes and product changes. Participate in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.

Requirements

Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.
2 years experience managing direct reports.
OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.
2 years experience managing direct reports.
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

Proven ability to lead a strategic team, implement strategic plans, and manage complex initiatives with measurable business impact.
Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's Revenue Cycle
Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training
Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C-Suite.
Experienced consulting with clients in health information systems.
Demonstrated knowledge of HIS solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics
Demonstrated industry knowledge.
Proficient computer skills
Excellent communication skills written and verbal.
Ability to find creative solutions and manage difficult situations with diplomacy.
Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative.
The successful candidate will exhibit strong teamwork and collaboration both with the subject matter expert teams, sales executives and across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic.

Responsibilities

Client Care & Advocacy – Cultivate executive-level relationships, positioning Solventum as a strategic partner and thought leader.
Leverage performance insights to guide client decisions and shape long-term partnership strategies.
Coordinate with internal Health Information Systems departments to raise client issues and concerns.
Engage with technical teams for any integration needs.
Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements.
Serve as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities.
Elevate client visibility through strategic recognition programs and reference opportunities.
Retention and Revenue - responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business needs/sales opportunities with the client.
Be in alignment with sales team as new needs arise.
Monitor for emerging risks and escalate to implementation, support, and development functions when warranted.
Identify potential products/solutions at risk and escalate to business leaders
Identify growth opportunities and collaborate with sales teams to advance strategic initiatives.
Drive strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap.
Value Realization – Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making.
Driving in-depth analysis of client performance metrics to inform strategic decisions, with emphasis on top quartile performance, product outcomes and financial impact.
Develop and execute action plans that align client objectives with measurable outcomes.
People and Performance Management Manage and mentor team members.
Partner with key stakeholders to define/enhance KPIs/dashboards to manage our progress in executing client value and ROI.
Manage team to meet or exceed established performance metrics (KPIs) and accountability frameworks
Foster a culture of continuous improvement and operational excellence.
Strategic Execution - Ensure consistent, high-level engagement across executive client leadership to reinforce partnership value.
Serve as the Client Advocate for activities across HIS with assigned organization partner.
Engage HIS business leaders where appropriate to coordinate activities across multiple HIS departments, engage subject matter experts (SMEs) for respective projects.
For providers, conduct current-state workflow and configuration review with client implementing Solventum best practice workflows.
Engage in feedback sessions to refine and improve content and workflow, implementation best practice, outstanding decisions that impact client.
Engages with client to understand their technical environment and any changes that will require Solventum engagement.
Strategy and Planning - understanding the client/partners’ short and long-term strategy with the goal to further integrate HIS Solutions.
Developing consistent ongoing onsite presence.
Partner with clients to co-create strategic roadmaps that integrate HIS solutions into their long-term vision.
Updates plan as decisions are made internally and externally.
Understands strategy, organizational structure, technical architecture changes and the impacts/opportunities for HIS.
Ensures client/partner is fully aware of HIS solution roadmaps and assists in planning for both changes in current portfolio workflows and portfolio evolution to solve client problems.
Market trends and organizational shifts to identify opportunities for deeper solution alignment.
Leadership and Coordination - Responsible for overall account satisfaction and ongoing client engagement.
Set the agenda for advocacy engagements, driving conversations that shape client strategy.
Lead client meetings and coordinate follow-up on all requested items.
Position Solventum as an industry leader by sharing insights, thought leadership, and best practices.
Foster innovation enhancing client experience and strengthening competitive advantage.
Performance and Analytics – Drive customer participation
Define and track KPIs that measure adoption, satisfaction, and value realization.
Deliver executive-level reporting and insights that inform strategic decisions and reinforce partnership impact.
Champion participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement
Responsible for ensuring that baseline data has been secured on clients assigned prior to go live of product/service.
Regular analysis of clients analytics and performance data and delivering ROI/Performance reports to the client on a scheduled basis.
Actively stay up to date with knowledge of industry changes and product changes.
Participate in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.

Benefits

Solventum offers many programs to help you live your best life – both physically and financially.
To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits

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