Client Advocate II

OneDigital

4d

About The Position

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital. Our Newest Opportunity: The Client Advocate is responsible for assisting clients’ employees with benefit plan questions and/or help with issue resolution. The CA serves as the direct point of contact for these employees and handles incoming phone calls and emails as needed. They will work under the direction of the Account Manager and collaboratively as part of an internal team.

Requirements

• Strong verbal and written communication skills
• Strong mathematical and analytical skills
• Effective relationship builder
• Proficiency with computer programs, specifically Microsoft Office and Excel
• Positive, can-do attitude
• Ability to be flexible and adapt easily to change and a fast-paced environment
• Detail-oriented approach to work
• Ability to effectively manage high volumes of work
• Strong organizational skills
• Bachelor’s Degree, required
• Previous experience working in insurance/employee benefits, preferred
• Valid California Life and health license, required within 90 days
• License required after 90 days

Nice To Haves

• Previous experience working in insurance/employee benefits, preferred

Responsibilities

• Assist clients and their employees with various benefit questions which may include:
• Finding physicians
• Understanding benefit plans
• Reviewing and resolving claims
• Resolving transition of care issues
• Assistance with authorization/approval issues
• Confirming the member cost-share under their plan
• Completing annual benchmark reports
• Completing annual employee survey reports
• Coordinate client events such as health fairs and wellness meetings

Benefits

• eligible employees health, wellbeing, retirement, and other financial benefits
• paid time off
• overtime pay for non-exempt employees
• robust learning and development programs
• reimbursement of job-related expenses per the company policy
• employee perks and discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees