Client Advocate Executive

SOLVENTUM

21d • Remote

About The Position

3M Health Care is now Solventum. At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You Will Make in this Role As a Client Advocate Executive, you will serve as a trusted advisor and strategic partner to some of the most innovative healthcare organizations globally. This role is designed to influence client success at the highest levels, drive measurable business outcomes, and strengthen Solventum’s position as a leader in Health Information Systems. The CAE will be expected to cultivate executive-level relationships, drive top quartile client performance, proactively removing barriers inhibiting success and looking for growth opportunities within the organization. The ideal candidate will have hospital/healthcare system workflow and analytics knowledge, a working knowledge of the Health Information Systems product portfolio and the ability to function as an advocate for both the client/partner and HIS through their relationships. Driving best practice performance to assist organizations, achieving top quartile performance, effective revenue cycle processes and clinical efficiencies and outcomes Working with a highly experienced team to drive customer retention/renewals of the Solventum HIS portfolio Nurture and build relationships with CXO, VP and Department Managers to maximize value across the regional market segment. Advise clients on business process and customer workflow improvement that takes place in this changing market segment. Drive cross-functional focus on Customer Outcomes, Value, and Experiences

Requirements

• Bachelor’s degree or higher from an accredited institution AND seven (7) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification, OR Associate degree AND at least eleven (11) years of experience as a RHIA, RHIT, CCS, CDI specialist, RN, Sales Executive, CIC, CCDS, or coding certification.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).
• Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Nice To Haves

• Strong understanding of Coding and Clinical Documentation Integrity and the workflow associated with an organization's complete Revenue Cycle
• Knowledgeable in Electronic Medical Record (EMR) workflows, systems, implementation, and medical professional training
• Demonstrated ability to successfully manage and maintain client relationships at multiple levels to include C-Suite.
• Experience consulting with clients in health information systems.
• Demonstrated knowledge of assigned solutions, services, and products with a high emphasis on ROI metrics: including CMI and other financial metrics
• Demonstrated industry knowledge.
• Proficient computer skills
• Excellent communication skills written and verbal.
• Ability to find creative solutions and manage difficult situations with diplomacy.
• Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative.
• The successful candidate will exhibit strong teamwork and collaboration both with the subject matter expert teams, sales executives and across departments/divisions, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic.

Responsibilities

• Client Care & Advocacy - Cultivate executive-level relationships, positioning Solventum as a strategic partner and thought leader. Leverage performance insights to guide client decisions and shape long-term partnership strategies. Coordinate with internal Health Information Systems departments to raise client issues and concerns. Engage with technical teams for any integration needs. Champion continuous improvement through Voice of Customer (VOC) programs, innovation initiatives and process improvements. Serve as the client’s advocate within Solventum, articulating partnership value and influencing internal priorities. Elevate client visibility through strategic recognition programs and reference opportunities.
• Retention and Revenue - responsible for continued partnership and success with Health Information Systems on existing products/services and for recognizing additional business needs/sales opportunities with the client. Be in alignment with sales team as new needs arise. Monitor for emerging risks and escalate to implementation, support, and development functions when warranted. Identify potential products/solutions at risk and escalate to business leaders Identify growth opportunities and collaborate with sales teams to advance strategic initiatives. Drive strategies that protect and expand revenue by aligning client needs with Solventum’s solution roadmap.
• Value Realization– Lead ROI analysis and performance reviews to demonstrate solution impact and inform executive decision-making. Driving in-depth analysis of client performance metrics to inform strategic decisions, with emphasis on product outcomes (top quartile performance) and financial impact. Develop and execute action plans that align client objectives with measurable outcomes.
• Strategic Execution - Ensure consistent, high-level engagement across executive client leadership to reinforce partnership value. Serve as the Client Advocate for activities across HIS with assigned organization partner. Engage HIS business leaders where appropriate to coordinate activities across multiple HIS departments, engage subject matter experts (SMEs) for respective projects. For providers, conduct current-state workflow and configuration review with client implementing Solventum best practice workflows. Engage in feedback sessions to refine and improve content and workflow, implementation best practice, outstanding decisions that impact client Engages with client to understand their technical environment and any changes that will require Solventum engagement.
• Strategy and Planning - understanding the client/partners’ short and long-term strategy with the goal to further integrate HIS Solutions. Developing consistent ongoing onsite presence. Partner with clients to co-create strategic roadmaps that integrate HIS solutions into their long-term vision. Updates plan as decisions are made internally and externally. Understands strategy, organizational structure, technical architecture changes and the impacts/opportunities for HIS. Ensures client/partner is fully aware of HIS solution roadmaps and assists in planning for both changes in current portfolio workflows and portfolio evolution to solve client problems. Market trends and organizational shifts to identify opportunities for deeper solution alignment.
• Leadership and Coordination - Responsible for leading the team to ensure account satisfaction and ongoing client engagement. Set the agenda for advocacy engagements, driving conversations that shape client strategy. Lead client meetings and coordinate follow-up on all requested items. Position Solventum as an industry leader by sharing insights, thought leadership, and best practices. Foster innovation that enhances client experience and strengthens competitive advantage.
• Performance and Analytics Define and track KPIs that measure adoption, satisfaction, and value realization. Deliver executive-level reporting and insights that inform strategic decisions and reinforce partnership impact. Champion participation in industry benchmarks (e.g., KLAS) to validate performance and drive continuous improvement. Responsible for ensuring that baseline data has been secured on clients assigned prior to go live of product/service. Regular analysis of clients analytics and performance data and delivering ROI/Performance reports to the client on a scheduled basis. Actively stay up to date with knowledge of industry changes and product changes. Participate in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees