Client Advocate- Employee Benefits

Nfp • Westlake, MD

268d • $60,000 - $70,000

About The Position

This is a full-time position that requires day to day benefit administration for multiple clients and entails completing enrollments, terminations and employee personnel changes, monthly billing reconciliation. The Client Advocate will answer emails and phone calls from our clients employees and be required to provide excellent customer service each day.

Requirements

• Excellent verbal and written communication skills.
• Detailed oriented; ability to multi task.
• Ability to thrive in a fast-paced and demanding environment.
• Ability to learn quickly and apply to learnings work.
• Working knowledge of Medical, Dental, Vision Health and Flexible Spending Accounts required.
• Knowledge of MS Excel, MS Word, and MS Outlook.

Nice To Haves

• Four Year of College or university degree or equivalent experience.
• 2 or more years of health insurance experience preferred.
• Benefit Administration and call center experience a plus.
• Experience with HRIS and online benefit enrollment systems.
• Excellent communication, interpersonal, organizational and project management skills.
• Ability to work perform well under pressure in a fast paced environment.
• Ability to work autonomously, while recognizing team goals.

Responsibilities

• Assists in the daily administration of health and welfare plans for clients; Includes medical, dental, life and disability plans.
• Works closely with internal partners, clients and external vendors each day to do so.
• Leads and participates in multiple assigned projects related to health and welfare including online enrollment system implementations.
• Client COBRA administration if necessary.
• Answer client emails that are filtered through the benefit administration email address.
• Assist employees with eligibility issues and specific employee requests.
• Review weekly EDI Feed Error Reports for assigned clients.
• Log all emails, calls and tasks into Salesforce.

Benefits

• Competitive salary.
• PTO & paid holidays.
• 401(k) with match.
• Exclusive discount programs.
• Health & wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree