Client Advocate Coordinator

Catholic Charities of the Archdiocese of St Paul and Minneapolis•Saint Paul, MN

13h

About The Position

The mission of Catholic Charities is to serve those most in need and to advocate for justice in the community. As the need for our services grows and becomes increasingly complex, Catholic Charities is working to adapt and respond. We respond in three ways – preventing poverty, meeting basic needs in times of crisis, and creating pathways out of poverty. JOB SUMMARY: Catholic Charities is seeking a detail-orientated individual who is compassionate, trauma-informed, and culturally aware to work as a Client Advocate Coordinator. Under general supervision, maintains a clean, safe, and secure environment for clients by providing referral information and resources related to housing, employment, healthcare, and other support services. Uses de-escalation techniques to respond appropriately to challenging situations and support client safety and dignity. Conducts client entry screenings in accordance with program policies to ensure prohibited items are not brought into the facility. Communicates relevant client information and programmatic concerns clearly and professionally, both verbally and in writing, to appropriate staff. Ensures rules and policies are applied consistently and respectfully to maintain program integrity and a supportive environment.

Requirements

Ability to work with low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness required.
High school graduate or equivalent.
Ability to accurately enter data into computer system for reporting purposes.
Minimum of (1) one year of relevant experience.

Responsibilities

Provide high quality customer service to all persons by completing all applicable client requests while serving as the Shift Lead / Coordinator in assistance to supervisors and managers.
Assist co-workers with Time/Shift recording through the timekeeping system and help resolve problems/issues in coordination with supervisors and managers
Assist new co-workers with training and acclimation to the program, its policies, its client services, safety protocols, and any other position specific training, as required.
Be vigilant of the facilities safety and security by utilizing conflict resolution and de-escalation skills to defuse crisis situations as required.
Assist co-workers in the process of prompt and accurate collecting, entering, managing and reporting of client data into systems of record.
Respond to and submit incident reports for all instances of chemical abuse, theft, threats and violations of program rules. Review reports for completeness and accuracy
Serve as a Mandated Reporter.
Ensure regular rounds are completed by checking all exits, fire doors, and safety equipment, as well as monitoring residents’ activities in common areas to guarantee safety and security of co-workers and clients
May administer breathalyzers, as required for program.
Assist supervisor/manager with program development, facility operations, and help ensure that agency, divisional, and site policies and procedures are followed
Help coordinate activities between employees and community partners/volunteers.
Other duties as assigned.