About the position
MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM's millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries. MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more.
Responsibilities
- Responsible for providing exceptional sales and customer service.
- Initiates and builds relationships and core personal business through creative selling and use of client-book, mailings, and completes sale through post sale follow up.
- Exceed monthly sales goals on a consistent basis, establish weekly sales plan and selling strategies.
- Assists in maintaining the visual and general maintenance of the selling floor.
- Handle customer's repairs and advised clients about best fit of pieces according to clients' needs and as such created new custom design pieces.
- Assist in the maintenance of all inventories in the stockroom and on the selling floor.
Requirements
- Minimum of two years' experience in luxury retail environment, required.
- Excellent interpersonal and communication skills are required.
- Strong understanding of Customer Service needs and Customer (internal and external) priorities.
- Ability to thrive within a high paced environment, ability to multi-task with ease.
- A positive, outgoing, high-energy personality that is entrepreneurial and sales focused.
- Computer skills to include operation of retail point of sale system, Word, Excel and email.
- Must possess a strong desire for fashion, and be results driven.
