Future Client Advisor Opportunities |New York City
About The Position
The Client Advisor is responsible for building client relationships with a focus on fostering meaningful connections, recognising key milestones, and upholding Burberry's luxury standards to support client loyalty and engagement. The role contributes to the delivery of the Burberry Forward strategy through service excellence and commercial performance.Reporting to Store Management, the Client Advisor requires strong knowledge of fashion and styling, with proven ability in client engagement and selling. The role focuses on delivering a personalised experience that supports commercial objectives.
Requirements
- Minimum 2 years in a client-centric role.
- Fluent in the local language; English proficiency desirable.
- Proven track record in exceeding sales targets.
- Experience in clientelling and building personalised client relationships.
- Strong understanding of retail operations and competitor products.
- Excellent oral and written communication with a friendly, authentic tone.
- Ability to thrive in a fast-paced, team-oriented environment.
- Strive for excellence in performance and client interactions.
- Show genuine passion for the brand and products.
- Be authentic and bring your individuality to work.
- Demonstrate creativity in selling through personalised, innovative approaches.
- Maintain strong product knowledge and stay engaged in training.
Nice To Haves
- Additional language skills are a plus.
- Interest in fashion, art, and culture.
Responsibilities
- Build and maintain client relationships through personalised engagement and regular follow-up.
- Acquire and retain clients to grow the individual and store client book.
- Conduct appointments to drive loyalty, repeat business, and incremental sales.
- Understand client preferences to support styling, wardrobing, and cross-selling.
- Recognise key client milestones to strengthen engagement and retention.
- Accurately capture and manage client data in line with company policies.
- Support the client experience by maintaining store standards and assisting with operational tasks.
- Achieve individual and store sales targets and commercial KPIs.
- Deliver a luxury service experience with strong product, fashion, and styling knowledge.
- Guide clients through the full client journey, from first impression to sale and follow-up.
- Provide efficient after-sales support to maintain long-term client relationships.
- Maintain high standards across front and back of house, including stock, replenishment, and inventory tasks.
- Uphold visual standards and ensure compliance with company policies and procedures.
- Contribute to a positive team environment and collaborative store culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
