Client Advisor

Alternatives, Inc.•Billings, MT

33d•$16 - $19

About The Position

We are hiring: Client Advisors – Passages & Alpha House Starting wage: $16.00-$19.00/hour, based on experience and education. Job type: Full-time, Non-exempt – schedule to be discussed at interview. Training: Alternatives provides thorough orientation and training for all new staff. You can expect a one-week orientation, where you will learn all about Alternatives and are prepared for taking on your role. After completing orientation, you will undergo a one-week specialized training for your role, in conjunction with an HR trainer. These first two weeks are 9am-5pm Monday-Friday, you will then move into your offered/assigned schedule following the training period. The Security/Operations teams at our facilities are run by experienced Operations Supervisors with combined over 25 years’ experience in the corrections field. The Security/Operations Departments at each facility are comprised of Client Advisor Supervisors, Client Advisor In-Charges, and a variety of other Client Advisors/Security staff, that all keep things running and operating smoothly for our residents and staff. They are looking forward to the addition of new Client Advisors to help with everyday security functions and innovative ideas for our team.

Requirements

High School Diploma
Ability to pass federal drug testing.
Ability to pass background check.
Valid driver's license.
Firm, fair, and consistent boundaries with residents.
Ability to be empathetic.
Customer service skills.
Ability to work various shifts – we are a 24/7-hour facility with Days, Swings, and Over-Night shifts.

Responsibilities

Assisting residents and vendors who are coming in or out of the facility.
Security functions to include pat-downs, UA screenings, breathalyzers, and headcounts.
Being role-models of acceptable and expected behavior for the residents.
Reporting and regularly communicating information to other team members.
Writing notes and IRs for residents; positively reinforcing good behavior.
Attending meetings.

Benefits

Medical: Employer pays $511.72 toward employee coverage. Additional plans for children and family are available at employee cost.
Dental: Employer pays 100% of employee-only coverage. Affordable coverage for children and families is available at employee cost.
Vision: Affordable plans are available for employees, children, and families at a low cost.
Life Insurance: The agency provides a $25,000 coverage plan for all benefit-eligible employees. Supplemental life insurance plans are available at employee cost.
Short-and-Long-term Disability: 100% employer-paid coverage for employees.
401k/Retirement Plan: Employees are eligible for 401k contributions after one year of employment and 1,000 hours worked. Employer profit sharing is eligible annually, based on board approval.
AFLAC: Supplemental plans are available to employees and their families at employee cost.
PTO
Accrual: Start accruing PTO from your first paycheck. Full-time (40-hour) employees with 0-2 years of employment accrue 4.65 hours per pay period, totaling 15 days a year.
Increased Accrual with Tenure: Accrual rates increase at 3 years, 5 years, and every subsequent 5-year mark, up to 25+ years.
Pro Rata Basis: Accrual rates for employees working 20-30 hours per week are on a pro rata basis.
Paid Holidays
Full-Time Employees: Enjoy 11 paid holidays.
Part-Time Employees: Employees working 20-30 hours per week also receive paid holidays on a pro rata basis.
Student Loan Forgiveness: Alternatives is a PSLF-approved employer, so you can get your student loans forgiven by working for a non-profit.
Scholarship Program: After one year of service, you can take advantage of our scholarship program to complete your degree, get specialized training, or earn a certification.
Birthday Lunch: Celebrate your birthday with a $15.00 lunch allowance!
Career Growth: We love to promote from within! Many of our team members have grown into new roles, and we have impressive longevity in our staff. Our CEO has been with us for over 40 years, and many others have been here for 10+ years.