Client Advisor - Chicago/Michigan - Employee Benefits

The Hartford•Troy, MI

1d•$65,280 - $97,920•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Hartford’s Group Benefits segment is a market leader in life and disability insurance and an expanding suite of voluntary products and services, providing businesses with the employee benefits solutions necessary to attract and retain top talent. The Hartford sets the standard for helping individuals reclaim their lives in the face of disability or personal crisis. The Hartford has been a proud sponsor of athletes with disabilities since 1994, becoming a founding partner of U.S. Paralympics, a division of the U.S. Olympic Committee, in 2003.

Requirements

Minimum 2 years of Disability and Life Group Benefit experience is preferred
Strong knowledge of Group Insurance terms, provisions and administration is preferred
As a condition of your employment, you must obtain and maintain the Group Life & Health license.
2-year college degree or equivalent work experience
Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint
Excellent verbal and written communication skills. Will include presentations to Customers.
Ability to convey The Hartford’s value proposition and differentiators in the marketplace.
Highly organized, detail oriented and able to manage multiple priorities at once.
Ability to build rapport, and develop/maintain strong relationships with internal/external partners
Ability to work independently
Some travel may be required
This role will have a Hybrid work arrangement, with the expectation of working in our Chicago/Michigan office 3 days per week (Tuesday through Thursday).

Responsibilities

Manages Priority business (PB) Book of Business (BOB) 100-499 Lives
Contact for complex service issues and renewal coordination for their cases
Together with Account Executive, develops pro-active account activities, identifies opportunities for Add-Issue, develops growth strategy and executes the plan.
As appropriate, re-direct requests to the Customer Solutions Center (CSC) and delegate follow-up to Client or Service Consultants (service matters not handled by Customer Service Center, i.e. escalated billing, claim issues, lapse/reinstatement tracking).
Handle customer education on Hartford tools, administrative services and administrative guidelines. When appropriate may provide face to face training to Customers.
Process plan changes, BOR Changes, acquisitions, and any other policy level activity
Coordinate Renewal tracking and communication process.
Partner with Voluntary Support Team for any voluntary activities
Promote The Hartford’s products and services
Project support as directed by the assigned Manager Customer Experience (MCE)
Attends and participates in all mandatory training, meetings, etc.
Partners with the Sales & Distribution Best Practices Team to identify and implement global process solutions.
Upon notification of sale, send sold case paperwork to Customer/Broker
Manage implementation process end-to-end in Promise.
Partner with Voluntary Support Team for any voluntary activities
Completes Booklet and Bill review
Conducts Welcome Call