GUCCI Client Advisor - Houston Galleria

Kering Group•Houston, TX

40d•Onsite

About The Position

If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond. Role Mission The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a "Gucci Ambassador", promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. Through the Eyes of the Client: You connect me to the brand.

Requirements

Ability to maintain regular and reliable attendance working a flexible schedule based on business needs which includes working up to 20 hours per week comprised primarily of weekend days (Friday, Saturday and Sunday) and occasional weekdays, if needed;
1+ years of prior service-related work experience;
Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
Additional languages a plus;
Proficient with technology;
High school diploma or equivalent preferred.
Service mindset with a passion for fashion, the brand and product;
Positive, friendly and outgoing manner;
A true connector with the ability to engage and build relationships with clients;
Demonstrates curiosity and a passion for learning;
Strong organization and follow-up skills are essential;
Accuracy and attention to detail;
Candidate should be team-focused with a desire to collaborate effectively;
Ability to work in a fast moving and dynamic environment;
High flexibility and ability to adapt to different customers.

Nice To Haves

Additional languages a plus;

Responsibilities

Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
Maintain a neat and organized understock and stock room;
Adhere to Gucci image standards and guidelines;
Follow all company policies and procedures.

Benefits

Competitive hourly wage plus base commission
Employee Discount with Gucci and sister brands under Kering Group;
Time Away - Paid Floating Holiday, Sick and Safe Time;
Performance development and internal mobility in support of on-going growth within organization;
401(k) plan with company matching contributions.
Note: Availability of these rewards may be subject to work location & employment type and may have certain eligibility requirements.

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