SAINT LAURENT Client Advisor Orlando

Kering Group•Orlando, FL

30d

About The Position

We are currently seeking a Client Advisor to join our dynamic boutique team. ROLE The Client Advisor contributes actively to the store sales and key indicators achievement. They provide a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues, while consistently upholding our Maison values, image and standards. MISSION Provide outstanding client and after-sale service to all visitors and clients Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests Cultivate a robust client portfolio to secure a proactive and growing business Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture Show a transparent and genuine attitude with the client and create a unique connection with them Communicate in a professional and sincere way, with clients and colleagues Effectively use all the available tools to optimize business opportunities Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit Upholds and adheres to all company policies and operational procedures

Requirements

Preferred experience in providing high-quality service in a client facing role, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
Have passion for the fashion culture, like to create personalized looks
Have a business mindset and an entrepreneurial spirit
Strong team spirit to achieve common goals
At ease with using tools and applications, adapts quickly with new technology
Motivated to work in a fast-paced environment, able to multitask, prioritize; is open minded and driven by creativity
Proactive, passionate & with a problem-solving attitude
Excellent written, oral & listening skills, in English and local language, additional languages preferred
Embrace change and see it as an opportunity to grow and develop

Responsibilities

Provide outstanding client and after-sale service to all visitors and clients
Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
Cultivate a robust client portfolio to secure a proactive and growing business
Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
Show a transparent and genuine attitude with the client and create a unique connection with them
Communicate in a professional and sincere way, with clients and colleagues
Effectively use all the available tools to optimize business opportunities
Proactively support and collaborate with the front and back-of-house teams, their achievements and ultimately the overall team spirit
Upholds and adheres to all company policies and operational procedures