Client Advisor - Dallas

Richemont • Dallas, TX

2d • $26 - $28 • Onsite

About The Position

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. Client Advisor Dallas, TX FOR THOSE WHO SEEK EXCELLENCE Join a community of dedicated professionals where excellence is both a given and a never-ending quest. Play your part in driving our collective success. YOUR ROLE To develop sales, delivering "one of not many" client experience with respect to the Maison’s spirit and heritage. Maintaining an "always to do better "mindset through curiosity and openness.

Requirements

• College degree preferred
• 2 to 5 years of previous experience in luxury retail, service or hospitality environment
• General knowledge and or interest of timepiece movements
• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends

Nice To Haves

• SAP exposure is a plus.
• Additional language skills are a plus
• Excellent interpersonal and communication skills are required

Responsibilities

• Develop Client Relationship
• Deliver an exceptional experience and unique in-store journey to our clients
• Assist In the planning, support, and participation of in-store and offsite events and networking
• Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available
• Consistently achieve and ideally exceed goals
• Master the key moments of the sales ceremony
• Engage with clients, note details that you gather and build genuine relationships In order to provide the most personalized experience
• Handle negotiations and objections with ease
• Assist and support after sales clients in accordance with Maison values.
• Act as a referent and offer recommendations that will provide an exceptional client experience
• Remain knowledgeable on industry news and competitors
• Act as a Maison ambassador
• Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer.
• Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer
• Deliver daily boutique operations
• Understand and comply with all operational policies and procedures of the Group, Maison and boutique
• Assist with daily operations, Including Inventory, merchandising, visuals, and other special projects as needed

Benefits

• Employee wellbeing is a top priority at Richemont.
• We offer a comprehensive benefits program to support employees and their loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level