Client Advisor- Sacramento, CA

Tiffany & Co•Roseville, CA

1d•Onsite

About The Position

Tiffany expects its employees to deliver the Tiffany Experience to each client and is committed to creating an organization that recognizes and rewards excellence in service of this promise. Employees are expected to live the brand ethics of optimism, love, inclusivity, and creativity, aligning with the company's exquisite craftsmanship, timeless design, and dedicated commitment to corporate sustainability. As a Tiffany Client Advisor, you will hold the critical position of embodying the Tiffany brand in each client interaction, using your personal flair to make each client’s experience extraordinary. You will be an excellent communicator and brand ambassador, conveying your passion for Tiffany in every conversation with an entrepreneurial spirit. The role involves developing client relationships and exceeding commercial targets by building your own business, fostering a clienteling culture, encouraging an entrepreneurial spirit, and reinforcing client development to grow outreach business.

Requirements

Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality)
Proven track record in achieving Commercial results
Ability to connect with the client
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
Ability to work with a diverse client base
Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email
Must have authorization to work in the United States or in the country where the position is based

Nice To Haves

A college/university degree
Proficiency in multiple languages

Responsibilities

Deepen the relationship with clients to drive lifetime loyalty and spend
Consistently achieve or exceed monthly, quarterly, and annual store commercial targets
Capture client data
Cultivate new and existing client relationships
Deliver a significant portion of sales through repeat client business
Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
Drive business through key product pillars
Convert clients through curiosity and discovery daily
Elevate in-store experience by consistently delivering memorable moments to every client
Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch
Demonstrate Client Experience Behaviors identified within the NPS program
Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback
Connect with your client’s wardrobe to ‘style them’