Client Advisor

Britten, Inc. • Traverse City, MI

10h

About The Position

Britten is a veteran-owned (VOSB) creative production house dedicated to delivering innovative signage, displays, and event branding solutions that make our customers stand out in a crowd. For 35+ years, we’ve leveraged our state-of-the art design, printing, fabrication, and manufacturing capabilities to propel high-impact campaigns and promotional ideas into the world. Always on time, on strategy, and on budget, we build the stuff that helps people, communities, and businesses flourish and prosper.

Located in Traverse City, Michigan, this creative production studio known as Britten seeks talented individuals to join our team. We’ve built a reputation for saying "yes" to projects others won't touch. Our people make that possible, individuals who put a premium on thoughtful service, care about the people next to them, and are willing to go the extra mile on projects they touch.

We are looking for a Client Advisor to build up and sustain long-lasting relationships with our clients while finding new and profitable sales opportunities to grow the client’s business with Britten. Through client referrals, incoming lead follow-up and the deepening of client relationships you will measure success by meeting your sales revenue goals and quota.

We want people who align with and can live our core values:
We Say Yes
We Hustle
We Think Bigger
We Keep Promises
We Build People Up

Requirements

• Bachelor’s degree preferred with proven sales experience
• Experience using Customer Relationship Management (CRM) tools; Salesforce preferred
• Understand and follow department standards and processes with attention to detail
• Highly effective in prioritizing prospects to ensure time is focused on highest potential leads
• Ability to respond to the customer in a professional and timely manner and convert prospects to lifelong customers
• Exhibits strong organizational skills
• Creative thinking and brainstorming; thinking outside the box
• Relentless passion to delight our customers and work as a team that is committed to achieving team goals
• Effective in verbal and written communication as well as listening skills, communicates respectfully with others
• Demonstrates effective team work, conflict resolution skills, and relationship building internally and externally
• Approaches work with enthusiasm, maintains a positive outlook and is self-reliant
• Must be able to keep up in a fast-paced work environment and have the ability to multi-task
• Occasional travel required
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up

Responsibilities

• Communicate effectively with clients, making outbound calls to potential clients, and following up on leads
• Work together, as part of an inclusive team, to meet and exceed individual & company sales goals
• Drive outgoing sales efforts to identify the next high potential customer for Britten and closing the deal
• Create and present sales proposals to encourage sales and repeat business
• Listen and ask questions to understand customer needs while identifying sales opportunities
• Remain informed on market trends to stay competitive and drive new sale opportunities to clients
• Routine follow-up with clients on existing quotes and leads
• Align with and believe in the company core values: We Say Yes, We Hustle, We Think Bigger, We Keep Promises, We Build People Up
• Please note this job description is not designed to be exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the position. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

• Medical, Dental and Vision Insurance coverage options
• 401K
• Paid Holidays
• Paid Time Off (Full time employees)
• Educational Assistance
• Life Insurance-company provided
• Reimbursement for safety glasses and/or work boots (if position requires and qualifies)
• Company provided safety, skill development and/or leadership training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level