Client Advisor/ Stylist - Nieman Marcus

Valentino • Los Angeles, CA

299d • $20 - $24

About The Position

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. We are looking for a Client Advisor for our Nieman Marcus Concession Boutique in Beverly Hills. The Client Advisor's role is crucial and contributes to driving sales through providing a genuine experience to each client.

Requirements

• Previous luxury retail sales with relevant clientele focused experience.
• Proven track record in achieving sales results.
• Exceptional clientele, customer relationship building skills.
• Demonstrate strong verbal and written communication skills.
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Foreign Languages a plus.
• Action oriented; drive for results.
• Problem-solver.
• Must be a team player.

Responsibilities

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential clients.
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them.
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe.
• Consistently captures client data and takes notes of all qualitative information.
• Knows their portfolio of customers, and the VVICs and VICs they handle.
• Consistently works to achieve given sales, KPIs and CRM targets.
• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks.
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.
• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints).
• Ensure product maintenance, replenishment on the floor.
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.
• Knowledge and understanding of company policies and procedures.
• Ability to use POS system to perform all client transactions.
• Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving).

Benefits

• Hourly rate: $20-$24 (Based on experience and subject to change)

What This Job Offers

• Industry: Administrative and Support Services