Client Advisor, South Coast Plaza - Margiela Client Advisor, South Coast Plaza - Margiela

OTB Spa•Costa Mesa, CA

5d•$19 - $20

About The Position

Founded in 1976, Staff International is a Creative Production Platform, based on employees’ worth recognition, technological innovation, and sustainable practices, part of OTB Group. With over 40 years of experience in the fashion industry, at the service of both OTB’s brands and international licensed labels, Staff International represents the soundest Made in Italy craftsmanship. We ground creative visions on research and analysis to implement reliable knowledge in our complete production cycle. In an ever-changing fashion environment, our job keeps the highest standards of brand consistency, making flexibility and speed key features of complexity management. That’s how we design, produce and globally distribute collections working side to side with the most relevant personalities of the fashion scene - while taking care of content development and implementation, finely curated for every purpose, from media to commerce, from retail to metaverse. As a key industrial platform for some of the labels in OTB’s portfolio,including Maison Margiela and its MM6 advanced contemporary line, Jil Sander, Marni and Diesel’s shoes, bags, and small leather goods division, Staff International also works under an exclusive worldwide license with Dsquared2.Overview: The Client Advisor / Key Holder serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence.

Requirements

Luxury Retail Experience – Previous experience in high-end fashion, jewelry, or luxury lifestyle brands
Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
Sales-Driven Mindset – Ability to meet and exceed sales targets.
Customer-Centric Approach – Passion for delivering a personalized shopping experience.
Cultural Awareness – Ability to interact with an international clientele.
Team Player – Collaborative spirit to work within a dynamic team environment.

Nice To Haves

Multilingual (Preferred) – Fluency in additional languages is a plus.

Responsibilities

Greet and assist clients with a warm, professional, and personalized approach.
Provide expert product knowledge and styling advice tailored to client needs.
Drive sales through exceptional service, upselling, and cross-selling strategies.
Maintain a high level of client satisfaction to encourage repeat business.
Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
Anticipate client needs and proactively offer recommendations.
Uphold the brand’s values, image, and standards at all times.
Stay updated on brand history, new collections, and industry trends.
Ensure store presentation and merchandising align with brand guidelines.
Process transactions efficiently and handle POS system operations.
Manage inventory, stock replenishment, and product care.
Support back-office functions and participate in visual merchandising activities.