Client Advisor - South Coast Plaza

Moncler Group•Costa Mesa, CA

118d•$22 - $24•Onsite

About The Position

We are Stone Island Stone Island is a defiantly independent community. Since our founding in 1982, a shared mindset has driven us to become a globally recognized icon of independent spirit, leadership, and innovation. The Stone Island spirit is the foundation of the culture that we cherish and nurture every day. We provide you with the opportunity to build relationships that will shape your career, your life, and our famiglia. The opportunity to follow your own compass. The Role: Client Advisor Keyholder - South Coast Plaza At Stone Island, we are always looking for people who share our spirit and values to drive our company forward. We are currently looking for someone to deliver on stage the Stone Island Customer Experience. With passion and authenticity, welcome and guide each Client across our values and heritage, get to know the Client, and advise honestly and genuinely. As the direct and trusted point of reference in store, the Client Advisor Keyholder builds the Stone Island community, establishing and nurturing long-lasting relationships with the Client.

Requirements

3-5 Years previous experience in sales roles, in Fashion Luxury/Retail Companies
Proven excellent client service skills and commercial mindset
Previous experience in training and coaching people both in professional and non-professional contexts
Ability to drive results through others
Proficient computer knowledge (MS Word, Excel, and Outlook).
Fluency & sophistication in local language, proficiency in English, while another language is a plus
Ability to communicate and analyze business needs/trends with senior leadership
Ability to work in a fast-moving and dynamic environment
High flexibility and ability to adapt to different customers
Ability to work a flexible schedule based on business needs, which includes evenings, weekends, and holidays.

Responsibilities

Engage with clients and ensure the Stone Island Sales and Service standards are embodied consistently
Drive and exceed individual sales objectives, including KPI’s such as Repurchase Rate, UPT, conversion, and data collection by ensuring the highest level of Customer Service and quality of sales
Contribute to enhancing team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
Supervise the sales floor, acting as CEM and floor manager
Capture quality client information to understand and meet clients’ needs to build relationships and personalize future client development opportunities
Build and develop long-lasting client relationships using the company’s clienteling program and initiative
Active client outreach through appointment selling, including follow-up of charge sends/ phone sales and after-sales service
Attract new clients by acting as a Brand Ambassador through networking within the community
Support and maintain company visual merchandise presentation standards
Support in inventory preparation and execution
Work with all store teams to maintain a professional and productive work environment
Professionally interacts with all levels of Management and Corporate representatives
Effectively demonstrates and adheres to all Company initiatives (Retail Excellence and CRM Programs)
Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition, and product features
Additional responsibilities as assigned