Client Advisor - Costa Mesa

Richemont-posted 8 months ago
$23 - $28/Yr
Full-time • Entry Level
Costa Mesa, CA
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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Vacheron Constantin is looking for a Sales Associate who has a demonstrated track record in building client relationships and delivering exceptional customer service. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio.

  • Consistently achieve and/or exceed the individual and boutique monthly sales target, as directed by management.
  • Cultivate strong client relationships whether in or outside the boutique representing the organization.
  • Demonstrate ability to proactively bring in new and develop existing clientele.
  • Develop high-value and bespoke sales, with a focus on cultivating Les Cabinotiers clientele.
  • Ensure each client receives exceptional customer service.
  • Provide expert product knowledge and Maison history.
  • Assist clients with Customer Service needs, before or after sales.
  • Maintain brand's high standards.
  • Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives.
  • Standards of CRM outreach for clienteling, client follow-up are maintained.
  • Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
  • Appropriately resolve client issues/concerns and escalate as needed to Management.
  • Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
  • Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
  • Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues.
  • Assist in the merchandising and daily maintenance of displays and back-stock.
  • Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
  • Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)
  • College degree preferred.
  • 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
  • General knowledge and or interest of timepiece movements.
  • Strong understanding of Customer Service needs and customer priorities.
  • Excellent computer skills.
  • SAP exposure is a plus.
  • Excellent interpersonal and communication skills are required.
  • Strong attention to detail with the ability to manage multiple tasks simultaneously and with precision.
  • Self-starter with team-player approach.
  • Must be available to work retail hours including nights and weekends.
  • Additional language skills are a plus.
  • Comprehensive benefits program including medical, dental, and vision programs.
  • Health savings and flexible spending accounts.
  • Income protection solutions including life insurance and disability benefits.
  • 401(k) with employer match.
  • Paid time off.
  • Wellness reimbursement benefit.
  • Access to the employee assistance program.
  • Volunteer days off.
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