Client Advisor (Bilingual - Spanish)

Anthony & Sylvan Pools • Warminster, PA

13h

About The Position

Responsible for engaging prospective clients through outreach, conducting discovery conversations, and guiding them through the early stages of the sales process. Maintains accurate records, manages ongoing communication and follow-up, and supports smooth handoffs to ensure continuity within the sales pipeline.

Requirements

• High school diploma/GED required.
• 1-2 years in inside sales, SDR/BDR, appointment-setting, or high-volume customer engagement
• Ability to conduct discovery conversations that build rapport and surface genuine insight — not just collect data
• Strong verbal communication: clear, confident, and genuinely curious about what customers are trying to accomplish
• CRM discipline: accurate, complete records are a professional standard, not an afterthought
• Comfort managing multiple leads across different pipeline stages simultaneously
• Familiarity with structured sales methodologies (SPIN, Sandler, Challenger, or similar)
• Exposure to contact center platforms, power dialers, or SMS outreach tools
• Certain incumbents in this role may be required to utilize bilingual (Spanish/English) skills

Nice To Haves

• Experience in home improvement, real estate, or other high-consideration purchase environments

Responsibilities

• Engage and guide prospective clients through timely outreach via phone, SMS, and email, leading structured discovery conversations to understand project vision, timeline, budget, and decision-making process while addressing questions and concerns with confidence and curiosity.
• Assess client needs and alignment by evaluating readiness and fit, providing thoughtful guidance on next steps, and ensuring accurate updates within the sales pipeline.
• Execute consistent follow-up and client engagement by managing multi-touch communication throughout the lead lifecycle, including reschedules, no-shows, and re-engagement of inactive opportunities.
• Maintain accurate and detailed CRM records by documenting all client interactions, updates, and next steps to ensure a seamless and well-informed customer experience.
• Facilitate smooth consultation handoffs by capturing key discovery insights, preparing Design Consultants with relevant client context, and proactively managing appointment recovery opportunities to support successful outcomes.
• Other duties as assigned
• Certain incumbents in this role may be required to utilize bilingual (Spanish/English) skills to support Spanish-speaking clients; these positions may be eligible for additional compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees