Client Administration Supervisor

Alfa Insurance•Montgomery, AL

About The Position

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Alfa® is known for its superior customer service and boasts 94% claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states. We’re seeking a skilled Client Administration Supervisor to oversee a dedicated support team and ensure operational excellence. This role requires strong leadership, collaboration, and commitment to quality and innovation. If you have experience in insurance operations and thrive in a fast-paced environment, this might be the right job for you. Working for Alfa Insurance® is more than just servicing customers and selling insurance. It’s becoming part of a well-respected company that is based on our core 4 values of faith, family, community and integrity.

Requirements

3 years’ experience of insurance operations required.
Proven verbal and written skills.
A team player with a positive attitude and ability to handle a fast-paced environment with a proven capacity to quickly absorb new concepts and technologies.
Exemplary leadership, supervisory, and communication skills

Nice To Haves

College Degree preferred but not required.
Knowledge of underwriting, claims and contact management systems are preferred.
Experience in the Software Development Life Cycle (SDLC) is a plus.

Responsibilities

Provide training for support team members
Maintain a professional, courteous working relationship within the department and other home office personnel.
Work with team members to develop comprehensive test plans and document testing standards/procedures to ensure high-quality production deliveries.
An ability to originate or develop ideas, and a willingness to do more than the required work, seeks new or challenging assignments.
Pursue continuing education opportunities to improve knowledge of Alfa’s products, technology and process innovation.

Benefits

Opportunity for annual performance bonus
Discounts on your auto insurance (underwriting approval required)
Health, dental, supplemental cancer, vision insurance and 401(k) plan
Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
Short-term and long-term disability
Flexible Healthcare and Childcare spending accounts for tax savings
Opportunities for advancement
Continuous training and support throughout your career with Alfa
College tuition discounts at various colleges in Alabama
Fitness center
Onsite cafeteria