Client Administration and Implementation Manager

FINRA-posted 4 months ago

$120,000 - $160,000/Yr

Full-time

Hybrid • Milwaukee, WI

Executive, Legislative, and Other General Government Support

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The Client Administration and Implementation Manager is a unique opportunity to be at the forefront of institutional client transition management, onboarding, and client life cycle events. This role is perfect for someone who is passionate about delivering superior client experiences and transforming operational processes. You will be a vital contributor to our client service-focused operations, ensuring efficiency, control, and exceptional client satisfaction. This role will be responsible for providing leadership and oversight, training and development, guidance, mentoring and support to a team of 3-5 experienced Analysts. We currently operate in a hybrid working model, whereby you will be required to work in-office 3 days a week.

Managing a team of Client Administration and Implementation Analysts, providing leadership and oversight, training and development, guidance, mentoring and support.
Independently manage and supervise complex institutional client transition and other lifecycle events such as client custodian changes, client cash flows, and managing account terminations, ensuring all processes are completed flawlessly.
Building strong business partnerships across various functions, including but not limited to portfolio managers, distribution, legal, risk, compliance, regulatory reporting, data, and technology.
Acting as a point of escalation contact for a wide range of operational, regulatory, and administrative inquiries.
Reviewing and interpreting legal contracts and agreements, as well as investment guidelines, presenting these elements in both internal and external communications.
Collaborate with senior leaders and business partners to address process, workflow, audit and regulatory issues.
Continuously assessing and analyzing accounts for compliance, documentation exceptions, data quality, and maintenance of files and systems to minimize operational risk.
Leading client service projects and coordinating internally, maintaining account master and retention of client and internal documentation that supports business processes.
Represent institutional onboarding and client administration as it relates to audit request, remediation plans and improvement initiatives.
Analysing and resolving complex customer service, operational, and systems-related issues, ensuring they are handled efficiently and effectively.
Partnering with compliance, legal, and risk teams to comply strictly with all relevant regulatory requirements and compliance procedures.
Improving processes & enhancing controls, specifically with the use of technology with a focus on PowerApps platform.
Anticipating and providing solutions to the most complex business and operations challenges, ensuring all issues are resolved successfully.
Participating in ongoing reviews of end-to-end business processes to determine where we can simplify and create more efficiencies.
Contributing to our continuous improvement program to ensure processes and procedures remain current and appropriate.
Contributing to the long-term vision of client, team member, operational, risk, cultural, and financial outcomes to be achieved with transformation.

12+ years of experience in the asset management industry, working with institutional clients in one or combination of the following: institutional account onboarding, transition management / implementation, investment operations, project management and/or strategic planning.
Previous management experience.
Experience working with investments, legal, operations, and distribution.
Advanced knowledge of Microsoft applications, including excel, PowerBI, and PowerApps.
Track record of building successful relationships and collaborating with business leaders and partners while driving for tangible results.
Knowledge of investments including currency FX, multi asset solutions, alternatives, fixed income, and equity.
Experience managing highly complex issues and shepherding solutions across teams.
Proven ability to manage and mitigate risk and make sound decisions.
Ability to drive change toward continuous improvement and excellence.
Excellent verbal, written, and interpersonal communication skills.
Strong planning and execution abilities.
Experience leading efforts with multiple stakeholder groups.
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
Ability to work effectively in a team environment and across organizational levels, where influencing, flexibility, collaboration, and adaptability are critically important.

Base Pay Range: $120,000 - $160,000
Participation in an incentive program linked to performance (for example, annual discretionary bonus programs, or other annual or non-annual incentive or sales plans.)

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