Client Accounts Administrator - CT/ET Hours

DLA Piper•Minneapolis, MN

35d•$40 - $62•Hybrid

About The Position

The Client Accounts Administrator, working in collaboration with and in support of the firm's strategic initiatives, is expected to successfully manage the firm's top-tier billing portfolios based on defined support models to include high volumes and fees for institutional, high-profile clients and attorneys. Serves as proxy for regional supervisors as needed and is considered a subject-matter expert in the field of billing. Represents the department by participating in client meetings and across groups and sets and drives agendas impacting billing practices and processes. Works with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client accounting services to attorneys of the firm. Responsible for handling the most complex domestic and global billing clients. Edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. Research client billing data and provides detailed analysis to attorneys and support staff. As part of the team, it provides and ensures a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. Provides training and mentoring to other staff members on all billing procedures.

Requirements

Advanced on the job experience as a senior-level Legal Biller.
Excellent communication (verbal and written) and interpersonal skills are required to interact with various colleagues and business stakeholders.
Advance billing experience with a major law firm in a finance or billing assignment.
Expert level of knowledge and experience with direct billing or client accounts (to include domestic, global, and e-Billing) for a law firm or professional services organization supporting legal billing.
Strong knowledge in Aderant Legal Billing accounting system.
Proficient in e-billing applications such as e-Hub or Bill Blast.
Team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment.
Accurate proofreader and have strong attention to detail.
Ability to troubleshoot and resolve complex problems.
Ability to work independently and is able to take direction well.
Strong analytical skills and attention to detail with ability to recognize opportunities for efficiency improvements and coaching other billing employees on industry and process level optimization.
Comfortable summarizing and communicating project scope and execution.
Strong computer skills, including advanced Microsoft Excel skills, including in use of Lookup and PivotTable functions.
Organized and a self-starter with the ability to handle a large number of projects at one time and meet multiple concurrent deadlines.
Ability to prioritize assignments while accepting work assignments and providing backup billing support to multiple managers supporting a large base of dynamically (i.e. not permanently) assigned billing attorneys.
High School Diploma or GED.
5 years of experience successfully managing high volume billing portfolios in a fast-paced environment. Must have an expert level of knowledge and experience with direct billing or client accounts (to include domestic, global and e-Billing) for a law or professional services organization required. Experience as a team lead preferred. Is considered a subject-matter expert. Strong computer skills including advanced proficiency in Excel and accounting system, such as Aderant. Requires proficiency in e-billing applications, such as Bill Blast or e-Billing Hub.

Nice To Haves

Bachelor's degree in Accounting, Finance or similar field highly preferred.

Responsibilities

Expected to manage complex billing in terms of volumes, global clients, and electronic billing assignments.
Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs and time transfers.
Fields billing inquiries. Track and resolve tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response and resolution.
High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection. Pursues root-cause rejection resolution.
Maintains an accurate description of all client billing requirements which may also include guidelines established by the client's general counsel. Updates and tracks change to the requirements as necessary. Able to summarize and communicate with key stakeholders.
Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
Gathers and submits accrual information based on client requirements.
Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.
Submits finalized invoices electronically based on client requirements.
Continuously strives to improve client service and deliverables. Utilizes knowledge of the legal industry to deliver appropriate solutions to the client.
Shares expertise and knowledge to support team member development. Effectively engaged with all team members.
Able to proxy for or with managers when additional team support is required.
Drives improvements through collaboration with other departments.
Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines. Manages time efficiently.
Other duties as assigned.
Coordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm's and the client's billing requirements.
Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
Liaises directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecast information for monthly client reporting.
Keeps U.S. Billing Timekeeper informed and follows up with international counterparts as required to ensure that engaged locations stay within budget and issues invoices timely. Initiates troubleshooting issues with finance counterparts as needed.
Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
Generates global client LEDES files for electronic billing based on client requirements.