Client Accounts Administrator - CT/ET Hours

DLA Piper•Philadelphia, PA

35d•$40 - $62•Hybrid

About The Position

The Client Accounts Administrator is expected to successfully manage the firm's top-tier billing portfolios based on defined support models to include highest volumes and fees for institutional, high-profile clients and attorneys. As the Client Accounts Administrator, you will serve as a proxy for regional supervisors as needed and are considered a subject-matter expert in the field of billing. You will represent the department by participating in client meetings and across groups, and set and drive agendas impacting billing practices and processes. You will work with a team of support specialists within both Legal Support Services and Accounting teams to provide effective, streamlined billing and client account services to attorneys of the firm. You are responsible for handling the most complex domestic and global billing clients. The Client Accounts Administrator edits, proofreads, finalizes, and submits invoices to clients on a monthly billing cycle. You will research client billing data and provide detailed analysis to attorneys and support staff. As part of the team, you will provide and ensure a cohesive, full-cycle billing support solution to billing attorneys with complex domestic and international billing books. You will provide training and mentoring to other staff members on all billing procedures.

Requirements

Strong communication and interpersonal skills required to interact with staff and timekeepers. Must be team-oriented and have ability to work effectively and collaboratively in a fast-paced environment. Must be an accurate proofreader and have strong attention to detail. Ability to troubleshoot and resolve complex problems required. Must have proven analytical skills. Has ability to work independently and is able to take direction well.
High School Diploma or GED.
5 years of successfully managing high-volume billing portfolios in a fast-paced environment. Must have an expert level of knowledge and experience with direct billing or client accounts (to include domestic, global, and e-Billing) for a law or professional services organization required. Experience as a team lead preferred. Is considered a subject-matter expert. Strong computer skills, including advanced proficiency in Excel and accounting systems such as Aderant. Requires proficiency in e-billing applications such as Bill Blast or e-Billing Hub.

Nice To Haves

Bachelor's Degree Accounting, Finance or similar field highly preferred.

Responsibilities

Expected to manage complex billing in terms of volumes, global clients, and electronic billing assignments.
Performs a variety of duties to support the full billing cycle to include reviewing and editing prebills, seeking requisite approvals for deferrals, write-offs, and time transfers.
Fields billing inquiries. Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis. Meets SLA requirements for response and resolution.
High level of proficiency in BillBlast and key electronic billing vendor sites, quality assurance prior to client invoice finalization, and root-cause analysis for electronic bill rejection. Pursues root-cause rejection resolution.
Maintains an accurate description of all client billing requirements, which may also include guidelines established by the client's general counsel. Updates and tracks changes to the requirements as necessary. Able to summarize and communicate to key stakeholders.
Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
Gathers and submits accrual information based on client requirements.
Finalizes invoices and submits directly to the client (per policy) or provides to attorneys for transmission to the client (per approved exceptions to policy). Includes other billing information as needed.
Submits finalized invoices electronically based on client requirements.
Continuously strives to improve client service and deliverables. Utilizes knowledge of the legal industry to deliver appropriate solutions to the client.
Shares expertise and knowledge to support team member development. Effectively engages with all team members.
Able to proxy for or with the manager when additional team support is required.
Drives improvements through collaboration with other departments.
Engages appropriate tools and resources provided to effectively deliver assignments and meet deadlines. Manages time efficiently.
Other duties as assigned.
Coordinates and leads global client unified billing. This includes managing global client account assignments and performing all full-cycle billing functions associated with both the firm's and the client's billing requirements.
Responsible for obtaining complex monthly reporting that may require collaboration with other teams. Reviews data for accuracy prior to submitting.
Liaises directly, or via assigned team support, with international counterparts to obtain accurate accrual and forecasting information for monthly client reporting.
Keeps U.S. Billing Timekeeper informed and follows up with international counterparts as required to ensure that engaged locations stay within budget and issues invoices timely. Initiates troubleshooting issues with finance counterparts as needed.
Tracks and resolves tickets assigned by the Accounting Service Desk on a daily basis.
Generates global client LEDES files for electronic billing based on client requirements.