Client Accounting Manager

Skadden • Chicago, IL

7d • Hybrid

About The Position

We are seeking a Client Accounting Manager to join our Firm. This position will be based in our Chicago office (hybrid). This position is responsible for managing and overseeing the daily activities related to billing and collections within the Client Accounting Department. The role includes supervising staff, optimizing workflow processes; supporting partners with billing and collection challenges, managing accounts receivable, preparing client bills, and generating customized reports and charts.

Requirements

• Thorough knowledge of Client Accounting procedures, trends and techniques
• Proficiency with Firm computer systems (Aderant, MS Office) and ability to learn new systems
• Understanding of Firm and department operations, policies, and procedures
• Experience with annual budget processes
• Strong managerial, analytical, troubleshooting, organizational, and planning skills
• Effective interpersonal and communication skills
• Attention to detail and ability to handle sensitive/confidential matters
• Ability to manage multiple projects and shifting priorities
• Ability to organize, prioritize, and delegate work
• Ability to work independently and as part of a team
• Discretion, good judgment, and initiative
• Flexibility to travel and adjust work hours as needed
• Bachelor's degree
• Minimum of eight years of directly related experience in a law firm or professional services environment including five years of supervisory experience and experience with Aderant or similar accounting software applications.
• Experience should include demonstrated success in leading others, problem solving, resolving conflicts, and developing effective work relationships with employees at all levels.

Responsibilities

• Client Accounting Develop and maintain deep knowledge of Firm processes and applications (e.g., Aderant, MS Office) as they relate to Client Accounting.
• Ensure smooth day-to-day operations and optimal departmental function.
• Create and maintain workflow processes, departmental goals, and objectives for assigned staff.
• Keep billing and collection information on the Slate system current.
• Handle complex billing and client analysis projects.
• Review and resolve outstanding billing issues.
• Analyze reports to identify trends and develop effective billing/collection strategies.
• Meet with partners to discuss goals, objectives, and issues.
• Communicate with clients on behalf of partners as needed.
• Document meetings/discussions with partners for follow-up actions.
• Prepare bills, internal forms, and backup documentation, write-offs, transfers, retainer/on-account applications, and follow up on processing.
• Communicate evolving situations to senior management and suggest solutions.
• General Managerial Responsibilities Stay current on Firm policies, industry trends, and professional development for staff.
• Participate in interviewing, selection, and training of staff.
• Oversee department projects, daily operations, and long-term planning.
• Monitor time, attendance, overtime, and expenses for compliance.
• Use performance management processes to set expectations, monitor, coach, and address unsatisfactory performance.
• Provide guidance and instruction to underperforming billers.
• Advise staff on escalation of critical or sensitive billing matters.
• Guide staff in problem resolution and initiate disciplinary procedures with HR as needed.
• Recommend and implement guidelines to improve efficiency, customer service, and employee relations.
• Develop and communicate departmental guidelines and procedures.
• Ensure timely and accurate responses to service requests.
• Engage in strategic planning, develop departmental goals, and support objectives.
• Provide ongoing coaching and collaborate on quality improvements.
• Identify training needs and assist in developing training courses.
• Recommend and implement procedural changes to management.
• Demonstrate strong interpersonal, written, and verbal communication skills.
• Manage Firm resources responsibly and comply with Firm policies.
• Perform other related duties as assigned.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees