Client Account Specialist

Husch Blackwell • Milwaukee, WI

28d • $46,000 - $102,000 • Remote

About The Position

Husch Blackwell LLP
is a full-service litigation and business law firm with
multiple locations across the United States, serving clients with domestic and
international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead
to better outcomes. Husch Blackwell is committed to retaining, recruiting,
developing, and promoting talented lawyers and business professionals with
diverse backgrounds and experiences. We foster an engaged, diverse, and
inclusive team culture of accountability and purpose that makes our Firm and our
communities better.

Our firm is committed to attracting and retaining professionals who value each
other and the service we provide by embracing Teamwork, Collaboration, Client
Service, and Innovation. If you are a motivated professional looking for a
long-term fit where you can grow in a role, and will be valued and empowered,
then we invite you to apply to our Client Account Specialist
position. This position may be filled remotely, or in any of our locations.

This Client Account Specialist supports the firm’s financial operations by
partnering with billing attorneys and their teams to address client payment
issues, improve accounts receivable outcomes, and support firm cash flow.

Requirements

• Minimum of 3 years of experience in collections or accounts receivable environment within a law firm or professional services environment.
• Excellent verbal and written communication skills, with the ability to communicate effectively with clients, attorneys, and internal stakeholders while maintaining positive relationships.
• Highly self‑motivated professional with a strong sense of accountability and discretion.
• Strong working knowledge of accounting and accounts receivable functions.
• Demonstrated ability to manage multiple priorities with excellent organizational,
• Problem‑solving, and time management skills.
• Proven interpersonal skills with sound judgment and the ability to navigate sensitive client matters.
• Proficient in Microsoft Office applications, including Excel, Word, Outlook, and some experience with accessing and reviewing invoice statuses with various ebilling platforms.

Responsibilities

• Serve as a primary point of contact for attorneys, legal assistants, and clients regarding accounts receivable and collections matters.
• Respond accurately and promptly to collection-related inquiries, ensuring timely resolution and client satisfaction.
• Partner with internal stakeholders, including management and finance teams, to address collection needs and mitigate financial risk.
• Manage and oversee assigned attorneys’ receivables portfolios, ensuring compliance with firm policies and financial objectives.
• Monitor delinquent accounts and at-risk inventory, providing regular reporting and insights to leadership.
• Proactively manage inventory by resolving aged invoices, credit balances, and aged unbilled work.
• Execute client outreach strategies using phone, email, and written correspondence to resolve delinquent accounts.
• Other duties as assigned.

Benefits

• medical and dental coverage
• life insurance
• short-term and long-term disability insurance
• pre-tax flexible spending account for certain medical and dependent care expenses
• an employee assistance program
• Paid Time Off
• paid holidays
• participation in a retirement plan program after meeting eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed