Client Account Specialist

Fiserv • Hagerstown, MD

293d • $36,200 - $48,600

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Account Specialist What does a successful Client Account Specialist do at Fiserv? You will provide Level 2 support for the CFI portfolio responsible for client solution penetration, education, and issue resolution ownership. By increasing overall customer satisfaction, the position will support Fiserv revenue growth through increased retention and increased product/service penetration.

Requirements

• 2+ years' experience in customer service, sales, business development, or relationship management; payment processing experience.
• High School graduate/GED

Nice To Haves

• 2-year degree
• Knowledge of payment processing; Fiserv's products, platforms, systems, and operational areas.

Responsibilities

• Support the retention and growth of the CFI portfolio and assures client satisfaction by maintaining overall relationship with clients.
• Be responsible for direct resolution of simple inquiries and facilitation of resolution for moderate to complex inquiries through coordination with customers and other internal Fiserv areas.
• Maintain clear and open communication regarding complex subject matter such as pricing model, funding, and compression management.
• Work with small to medium sized accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services.
• Maintain accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.
• Educate customers on relevant industry information and provides training products, reporting, and self-service tools.
• Other duties as required and directed by management.

Benefits

• Salary Range: $36,200.00-$48,600.00
• Certain Positions are Commissions eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED