Client Account Regional Service Manager
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
The Sales Regional Service Manager role is a key leader of the Client and Growth Services team, leading a team of Client Account Service expert professionals, responsible for the service delivery for the Select & Middle Market Clients for a designated region. This role manages strategic service plans to facilitate results attainment for the client experience and net promoter score (NPS), persistency and overall customer growth. The candidate will have demonstrated experience and ability to respond to complex service issues and inquiries, solving non-routine problems and ensuring resolution and client satisfaction with products, services and information directly and through the performance of their respective team. Focusing on providing thought leadership, the Sales Regional Service Manager will collaborate with Client Management, Regional & Market Sales Leadership, Service Operations, Client & Growth Services Leadership team and interact across multiple business areas and leaders. This role requires an understanding of the broader business and will be accountable to influence and inform internally and externally, execute change management strategies, engage in and lead projects while leading/developing a high-performing organization - elevate ease of doing business and differentiated value to those we serve.
