Client Account Manager

Internetworks•Portland, OR

1d•Onsite

About The Position

We’re looking for a new team member: Client Account Manager! Are you ready to join a dynamic, forward-thinking team that’s redefining the future of managed IT services? At Internetworks, we're not just about tech, we're about people, relationships, and growth. We’ve been delivering cutting-edge IT solutions since 1997, and now we’re on the hunt for a Client Account Manager (CAM) to join our ranks and play a key role in our clients’ success. What’s a Client Account Manager, you ask? Think of this role as the quarterback of the client relationship. As a CAM, you’ll be the trusted point of contact for your clients, ensuring they receive consistent communication, proactive guidance, and real value from our services. You won’t just manage accounts, you’ll take ownership of them. In short: you’re the face of our company. And a friendly, accountable one at that.

Requirements

A knack for building trust and rapport with clients.
Strong verbal and written communication skills (you can run a meeting and write emails people actually read).
Strong organizational skills, you manage multiple accounts without things slipping.
Comfort working with metrics and KPIs.
Ability to stay proactive and follow through without being chased.
Proven experience in account management, client success, sales, or a similar client-facing role.

Nice To Haves

IT/technology industry experience.
Familiarity with Managed Service Providers (MSPs).
Experience running Business Reviews or client strategy meetings.
Experience working across service and sales teams.

Responsibilities

Relationship Owner: Build and maintain strong, long-term relationships with a portfolio of clients.
Business Review Leader: Run and schedule regular Business Reviews that drive decisions, not just conversations.
Proactive Problem Solver: Identify risks, gaps, and opportunities before they become issues.
Technology Translator: Turn technical concepts into clear, actionable business insights.
Team Collaborator: Work closely with Service, Sales, and Project teams to ensure follow-through and accountability.
Growth Driver: Identify and help develop opportunities within existing accounts.
Data-Driven Decision Maker: Use metrics and reporting to guide conversations and demonstrate value.
Process Champion: Follow and improve our account management playbooks to ensure consistency across all clients.
Pipeline & Hygiene Owner: Keep accounts, opportunities, and activities clean and up to date in our systems.