Client Account Manager – Environmental Lab Services

SPL • North Reading, MA

5d

About The Position

Are you a detail-oriented, solutions-driven professional who excels at coordinating workflows, supporting clients, and ensuring smooth operational delivery? SPL is seeking a highly organized Client Account Manager to oversee client projects and ensure timely, accurate, and compliant service delivery in Reading, PA. In this role, you will serve as a primary liaison between clients and internal field and laboratory teams—coordinating projects, managing documentation, and supporting mission-critical environmental and measurement workflows. If you’re ready to elevate service performance, build strong client relationships, and support essential environmental operations, this is the opportunity for you! Please Note: This is a Project Manager role that supports environmental testing, laboratory operations, and client project coordination. This is not an IT or software project management position.

Requirements

• Bachelor’s degree in science, business, or related field or equivalent combination of education and experience
• 3+ years of client service experience in a technical or laboratory environment
• Project management experience with strong organizational and communication skills
• Proficiency in Microsoft Office and Quickbooks
• Ability to manage multiple priorities with accuracy and attention to detail

Nice To Haves

• Experience with Laboratory Information Management System (LIMS) or Customer Relationship Management (CRM) software is a plus

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring timely and professional communication
• Manage client setup in LIMS, CRM, and related systems
• Coordinate sample workflows and deliverables across field teams, laboratory teams, and internal groups
• Review work orders for accuracy and ensure proper project setup and documentation
• Conduct final review and release of reports, invoices, EDDs, and other deliverables
• Deliver accurate, complete client outputs—including supplies, pickups, reports, and data—within required turnaround times (TAT)
• Notify clients of results exceeding regulatory limits within one (1) hour of LIMS review
• Ensure alignment with client-specific regulatory programs, analytical methods, and reporting requirements
• Maintain working knowledge of laboratory methods, accreditation requirements, QA/QC standards, and subcontractor capabilities
• Support onboarding, planning meetings, site visits, and laboratory tours
• Communicate project needs, issues, and updates between clients and internal teams
• Assist with shared Client Services activities and provide coverage during peak workloads or absences
• Contribute to process improvement initiatives and internal project teams
• Perform other duties as assigned

Benefits

• Competitive salary with performance-based advancement opportunities
• Medical, dental, and vision insurance
• Paid parental leave for both parents
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off + paid holidays
• Monthly cell phone reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees