Client Account Manager, Large Customer Sales (Retail)

Reddit-posted 29 days ago

Full-time • Mid Level

Onsite • Chicago, IL

1,001-5,000 employees

Broadcasting and Content Providers

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We are looking for a Client Account Manager to join the Retail vertical of our Large Customer Sales team. This person will closely collaborate with a Client Partner on campaign execution and optimizations to help agencies and advertisers achieve their marketing objectives on the fast-growing Reddit platform. This role is required to be based in either New York City or Chicago.

Collaborate closely with Client Partners to meet and exceed your client's marketing goals
Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year Reddit revenue growth
Lead and execute campaign launches from start to finish, delivering insightful optimization recommendations to agency and client partners
Act as the primary point of contact for internal account operations, including managing revenue delivery, troubleshooting issues, and escalating when necessary
Educate brands and media agencies, effectively communicating Reddit's value proposition and best practices for advertising on the platform
Consult clients on their awareness and direct response objectives, partnering closely with Client Partners to craft thoughtful and creative media plans
Collaborate with Ad Ops to ensure effective campaign delivery and resolve any technical hurdles
Dive deep into campaign performance data, audience and competitor insights, seasonality, and market and performance trends to develop KPI-driven campaign recommendations
Proactively seek and represent client needs and asks to cross-functional stakeholders
Shape Reddit's native ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders

4-7 years of experience in advertising sales and account management
Strong understanding of customer marketing funnel and traditional marketing ecosystem
Expertise with performance/direct response campaigns
Comfortable with problems of diverse scope where analysis of data requires evaluation of identifiable factors
Understanding of Digital measurement, tracking fundamentals and mobile measurement partners
Tenacious and entrepreneurial approach to working through product, process, and client challenges
Experience cultivating strong relationships with external partners
Exceptional communication and interpersonal skills
Ability to work in a fast-paced and unstructured work environment
High attention to detail
Proficiency in Excel preferred
BA / BS degree or equivalent work experience

Comprehensive Healthcare Benefits and Income Replacement Programs
401k Match
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Reddit Global Days off
Generous paid Parental Leave
Paid Volunteer time off

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