Client Account Manager

Jackson Spalding • Atlanta, GA

36d • Hybrid

About The Position

Jackson Spalding, an award-winning marketing and public relations agency, is seeking a client account lead to join its Client Advisory discipline, a group responsible for leading and growing client relationships while delivering outcomes over outputs. The ideal candidate has experience developing and leading small- to medium-sized client relationships and accounts in an integrated agency setting, including project, budget and team management.

Requirements

• 6–10 years of experience leading client relationships, integrated teams, and strategic work across marketing and communications.
• Strong public relations and marketing experience with hands-on experience delivering related work.
• Minimum 2-3 years managing integrated budgets, scopes, and financial stewardship in a client-facing environment.
• Demonstrated ability to grow accounts year-over-year, with a track record of identifying and converting opportunities.
• Mastery of project management tools and principles, ensuring clarity, accountability, and predictable delivery.
• Exceptional written and verbal communication skills, with demonstrated experience developing messaging, POVs and strategic plans — and presenting them confidently in person and virtually.
• Strong business acumen, with experience in both B2B and B2C sectors preferred.
• Tech-forward mindset with comfort learning and applying AI-enabled tools to improve analysis, storytelling and delivery.
• Ability to translate client business goals into clear, actionable integrated plans.
• Experience coaching and developing others, including giving constructive feedback and growing team capabilities.
• Commitment to inclusive leadership, skilled in optimizing diverse team strengths and creating equitable team dynamics.
• Highly collaborative, able to lead and influence across teams, personalities, and locations.
• Strong time management skills, able to handle multiple workstreams with clarity and composure.
• This role may require intermittent travel.

Responsibilities

• Cultivate and deepen relationships with colleagues and client contacts, becoming a go-to advisor and integrator across teams.
• Develop and steward fully integrated strategic and tactical plans, ensuring each service or project ladders up to the broader client goals and long-term relationship health.
• Own and manage account budgets, scopes, results and reporting for large portions — or the entirety — of assigned client business, in partnership with JS discipline teams.
• Assemble, resource and lead cross-functional teams, ensuring work is delivered with excellence, on time, and on budget.
• Serve as a strategic peer and counselor to clients, applying experience, critical thinking, and insight to guide decision-making.
• Translate insights into clear recommendations, articulating path-to-success elements such as deliverables, timelines, team structure, KPIs, and budget.
• Lead internal and client meetings, using meeting facilitation principles to drive clarity and momentum.
• Develop and deliver compelling presentations and materials that translate complexity into clarity.
• Model JS values daily, leading with diplomacy, caring candor, and inclusive leadership.
• Anticipate and resolve conflict with maturity, using constructive conflict methods to move work forward.
• Bring a tech-forward mindset to the work, leveraging emerging tools — including AI — to increase efficiency, deepen insights and elevate the quality of client deliverables.
• Proactively identify risks and opportunities across accounts, adjusting strategy or resources as needed.
• Coach and grow project leaders, helping them grow in their careers and ability to serve clients.
• Ensure the team understands the client’s business, competitive landscape and industry, and guide them accordingly.
• Build and nurture relationships with new and existing clients, establishing trust beyond day-to-day deliverables.
• Contribute meaningfully to new business efforts, including insights, strategy, narrative development and presentation.
• Identify and articulate growth opportunities grounded in client needs, business goals and market conditions.
• Drive year-over-year account growth through proactive, strategic recommendations and integrated service activation.
• Use data, insights, and AI-supported analysis to shape stronger recommendations and strengthen growth opportunities.
• Develop thought leadership (personally or through others) that supports credibility and visibility for JS.

Benefits

• World-class health care insurance
• Profit sharing
• Unlimited sick days
• 401k match + personal financial planning
• Flexible work environment: This means that for roles where it makes sense, you’ll have the option to spend some of your time in our incredible workspaces and some of your time working remotely – whether from home or elsewhere.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees