Client Account Manager, Allied

Trusted Health

2d•Remote

About The Position

Trusted empowers the healthcare workforce with technology-first solutions to optimize the clinical workforce. By combining our AI-powered staffing platform with dynamic labor marketplaces, we help leading employers automate the matching and fulfillment of clinical staff---driving down labor costs and reducing administrative burden. Our mission, to help people everywhere get care, has support from top institutional investors such as Craft Ventures, Felicis Ventures, Stepstone, and Founder Collective as well as healthcare innovators like Texas Medical Center, Mercy Health, Intermountain Ventures, and Town Hall Ventures. What we're looking for: You will use your direct experience as a Recruiter or Account Manager in the Travel Allied Clinician Industry to serve as a partner and key collaborator with our clients to understand their staffing needs. You will proactively solve problems, fill open jobs for Allied Clinicians across all specialties, and ultimately grow these strategic relationships to maintain and expand our business. The Client Account Manager, Allied will take initiative, setting objectives and creating actionable plans to deliver results. You will be a resourceful, solution oriented problem-solver, expertly navigating areas such as how and when jobs are posted, upcoming projects or staffing challenges, what the job submission requirements are, and the interview and offer process cadence. You will remove barriers where possible and work collaboratively with the product and Allied Advocate teams to increase our submission-to-offer rate. The Client Account Manager, Allied will be the day-to-day relationship support required to place and retain Allied Clinicians.

Requirements

High School Diploma or equivalent
3 or more years of experience in Nursing or Allied healthcare staffing, either in Account Management or Recruitment
Experience operating within a VMS
Experience in building and maintaining strategic relationships and growing a book of business within Allied healthcare
Exceptional communication skills with the ability to write reports, create presentations and communication skills with the ability to hold challenging conversations

Nice To Haves

AAS or Bachelor's Degree
3 to 4 years of travel healthcare staffing Account Management, with experience focused on Allied Health professions.

Responsibilities

Maintain trusted relationships with the most complex and critical assigned Allied clients, resulting in a 100% retention rate of current and future accounts.
Meet assigned targets for growth in current accounts.
Develop new relationships that result in successful additions to our client roster.
Gather and track feedback from clients and create reports on the health of relationships and opportunities for improvement.
Collaborate with leadership on the Allied Advocate teams to improve standing with clients through higher quantity and quality of placements.
Proactively identify and offer solutions to barriers for growth in our accounts and placements.