Client Account Lead

Accenture-posted 2 months ago

Full-time • Mid Level

San Jose, CA

5,001-10,000 employees

Professional, Scientific, and Technical Services

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Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 801,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at accenture.com These professionals take responsibility for end-to-end solution delivery and accuracy of work processes, ensures timely delivery of high-quality project deliverables by proactively identifying and mitigating risks, communicating effectively, and understanding the roles of their team members. The PM should be able to clearly understand the goals of the project and confidently communicate with stakeholders if required, as well as management. Creativity, proactivity and problem-solving skills are fundamental for a Project Manager to successfully transmit his/her knowledge and add value to the final deliveries.

Manage projects/jobs while remaining within budget, timeline and expected quality
Strong problem-solving skills with proactive mindfulness
True team mentality on a project basis with all production staff
Maintain project documentation and communication
Efficient and effective utilization of resources and production personnel
Maintain and monitor quality and client standards
Flexibility regarding client-oriented workflows
Help establish working processes and improvements
Monitor and adhere to the defined pipeline workflow while providing enhancement feedback
Monitor and guide the quality assurance process while finding improvement possibilities
Monitor, enforce, adhere to security guidelines
Monitor, teach and learn internal communication tools
Improve efficiencies within production
Solve reoccurring issues and communicate the status of such issues
Lead all production artists in workflow and project status/ milestones
Manage, plan and budget project needs
Maintain close communication with Studio Manager, Director of Operations and Finance regarding budget needs
Manages project scope and supports the process of identifying project requirements
Provides support to production team to remove roadblocks and clarify questions, assigns appropriate owners to prevent issues and enhance performance
Proactively manages and monitors execution of deliverables, project status, and reporting of overall project status
Manages all change requests, validates all schedule and budget impacts, and communicates approved changes to all stakeholders, ensures timely delivery of high-quality deliverables including but not limited to all change requests
Demonstrates creativity and flexibility when creating and driving project plans, determines needed deliverables, high level approach, project profile, responsible teams, critical path by deliverable, productivity improvements, overall risks and planning assumptions using Accenture Delivery Methods (ADM) as required
Supports the stand-up execution of a new project, assumes responsibility for the accuracy of work processes and flow of tasks, understands and defines various roles that teams play in the process
Demonstrates experience managing project schedule and prioritizing tasks based on critical path, determines overall project schedule and timeline
Demonstrates experience validating and creating time estimations, drives estimates by deliverable and works with teams to optimize and reduce overall estimates
Understands and applies basic financial concepts, leads budget management on a project with the help of a more senior lead
Demonstrates experience creating basic project cost estimations and has cost management skills
Ensures that the project tracking tools are populated correctly, ensures processes are documented and followed, assesses completed work for quality and accuracy and that team members are following quality assurance processes
Identifies opportunities for improving processes and helps project resources to find opportunities to improve project productivity within the operation
Demonstrates good experience working with multicultural teams, understands and factors in the cultural diversity of the audience when planning communications
Proactively assigns work and provides instructions, monitor team performance and advice production team to complete their assignments, identifies ways for team members to better engage in knowledge-sharing and collaboration across teams, takes responsibility for developing team members by providing regular constructive feedback
Mentors and provides guidance to project resources to continually improve project productivity, coach others to improve their problem-solving abilities
Actively participates on interviews to provide expert criteria on selection processes
Reports and manages overall project/release status back to the project sponsor and stakeholders, proactively reports on execution of deliverables
Demonstrates experience managing communication plan at project level, is a master communicator across multiple stakeholders, effectively communicates ideas to team members, creates communication strategy for the team/project with clear objectives and expectations
Creates, validates, and applies risk mitigation plan at the project level, escalates issues to management that cannot be resolved at the project level, ensures stakeholders understand what risks will or will not be mitigated
Builds trust relationships with client and main project stakeholders, exerts a positive influence on stakeholders and clients, reports overall project status to stakeholders, guides team members on maintaining a relationship with stakeholders and clients, predicts client issues and raises concerns to supervisor
Demonstrates experience managing escalations at project level, ensures resolution of project risks, proactively identify, and mitigates conflicts by assigning appropriate owners to enhance

3+ year experience in Project Management in client facing environments
C1/C2 English level (Written and spoken)
1+ year experience in people management

Good communication skills
Good problem-solving skills
Excellent team player skills
Excellent work ethic
Good decision-making skills
Excellent strategic thinking skills
Good conflict resolution skills
Excellent attention to detail
Good time management skills
Good presentation skills
Good negotiation skills

Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursement

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