Client Account Executive

Tangoe US,Inc

8h • Remote

About The Position

Tangoe is the leading Technology Expense Management company in the industry.  We specialize in providing innovative expense management solutions and services to businesses in the enterprise and mid-enterprise segment.  With a commitment to innovation and customer success, we are dedicated to helping enterprise organizations navigate the complexities of Cloud, Mobile and Fixed expense management all while maintaining a focus on their own strategic goals.  Our cloud platform empowers organizations to optimize their cloud costs, enhance financial efficiency, and maximize the value of their cloud investments. As a customer-focused and growth-oriented company, we are committed to delivering exceptional solutions that drive measurable results.

The Client Account Executive will maximize revenue, retention, and relationships with Tangoe’s customers. This position is the primary business owner for client satisfaction, retention and scope of additional services. The Client Account Executive builds relationships with clients and encourages new and repeat business opportunities; working closely with Sales, Operations, Product and Support to ensure goals and objectives are met.

Requirements

• Bachelor's Degree in Business or related field or work equivalent
• 7+ years of experience in high performance sales organizations
• Proven Account Management track record focusing on satisfaction, contractual commitments and up-selling capability
• Ability to communicate with Sr. Management &/or C-Level Executive customer contacts
• Track record of closing sales and achieving quarterly sales quotas
• Proficient in Microsoft Office Products (Outlook, Excel, PPT, Word etc.)

Nice To Haves

• 5+ years in Telecommunications Expense Management ideal

Responsibilities

• Develop relationships with customer base to provide updates to management and internal operational teams with overall client satisfaction, contract compliance, and any potential new business opportunities
• Proactively work with Tangoe operational teams on account reviews (QBR’s) with all assigned customers to include analysis of service needs and usage trends. Identify products and pricing offerings that meet customer needs and business objectives
• Analyze and understand contractual language to ensure operational delivery and compliance.
• Account retention through the development of strong relationships with key client decision makers and users. Mitigate churn.
• Relationship development and management with key individuals and top decision makers and strive to build relationships at the C-Level.
• Represent a knowledgeable, efficient, and professional image of Tangoe by handling business in a respectful and professional manner
• Ensure that client issues are dealt with in an efficient manner, escalating critical issues appropriately.
• Own the contract and contract renewal process on existing clients
• Work closely with the project team to maintain a continuous knowledge of customer contracted services. Identify potential issues and/or opportunities related to the project
• Understanding of company capabilities and service, and effectively communicates all offerings to the client

Benefits

• A competitive salary, along with a whole stack of other benefits too!
• We're ambitious, friendly, driven, and passionate. If you want to be a part of a like-minded team in an evolving, challenging marketplace, then it’s worth us having a chat!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees