Client Account Advisor

Cleary Gottlieb Steen & Hamilton Llp • Washington, DC

379d • $130,000 - $145,000

About The Position

The Client Account Advisor at Cleary Gottlieb is responsible for leading the billing and collection strategy for assigned partners and practice groups. This role involves collaboration with various teams to ensure timely and accurate billing, compliance with client requirements, and effective communication with partners and clients. The position requires a detail-oriented individual with strong interpersonal skills to manage billing processes and improve efficiency.

Requirements

• Bachelor's degree in Finance, Business Administration, or related fields.
• Minimum of 5+ years of relevant billing and client relationship experience at a professional service firm or law firm.
• Experience with Aderant is a plus.
• Proficiency with Excel and Word.
• Excellent writing, organizational, and communication skills, effective at all levels, particularly with attorneys.
• Detail-oriented with in-depth knowledge of billing and collections processes.
• Strong technical billing and client service skills, ability to investigate issues and errors, as well as strong interpersonal skills.

Nice To Haves

• An innovative team player that is willing to pitch in when needed and offer ideas to better the group.
• Flexibility to work evenings and weekends to meet deadlines.

Responsibilities

• Lead the billing and collection process to ensure accurate and timely invoicing and payment of clients for assigned partners and practice groups/offices.
• Monitor monthly aging AR reports and take appropriate action to ensure each invoice is paid on time and in full; direct teams to follow-up on underpayments and help with resolution, as needed.
• Update key finance reports daily to ensure timely and quality reporting for Senior Management.
• Follow-up with partners and escalate any billing or collection issues or delays.
• Respond to billing and AR inquiries.
• Provide monthly updates on unbilled time and AR status, including reports, metrics, and presentations.
• Participate in office and/or practice group meetings to understand strategy, challenges, and goals of assigned offices or practice groups.
• Collaborate with internal clients and other finance teams to ensure accurate client invoices, submission requirements, and reporting.
• Provide training on client best practices, requirements, and key reports or procedures.
• Document areas of responsibility for partner requirements to allow streamlined collaboration and clarity among the team.
• Create and maintain desk notes for office or practice group.
• Assist in development and maintenance of billing policies and procedures to ensure compliance with regulatory requirements and client needs.
• Identify opportunities to improve billing efficiency and accuracy and work with Manager to implement strategies.
• Build strong relationships across finance as well as practice groups, offices, and partners.
• Participate in technology testing and software reviews, as required.
• Engage in special projects as assigned.

Benefits

• Comprehensive health care benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees