Client Access Specialist- Newport VT
About The Position
Northeast Kingdom Human Services (NKHS) is seeking a Client Access Specialist to be the first friendly face our clients see—playing a key role in creating a compassionate and efficient care experience. About Northeast Kingdom Human Services NKHS is a 501(c)(3) private not-for-profit organization operating with the purpose of promoting high quality, comprehensive community mental health programs in Vermont’s beautiful Northeast Kingdom. Our mission is to empower individuals, families, and communities by promoting hope, healing, and support. NKHS is a Designated Agency contracted with the State of Vermont to provide the highest quality of service in the areas of adults with intellectual/developmental disabilities, children and youth with serious emotional disabilities, and adults with mental health and substance use challenges. We serve the populations of Caledonia, Essex, and Orleans counties through a wide variety of targeted programs for individuals of all ages. NKHS has over 450 employees providing case management, community and home supports, residential care, psychiatry, medication management, therapy, vocational supports, school based counseling, emergency care, and respite services. These services are provided annually to nearly 4,000 of our local community members, helping them overcome challenges and achieve health in mind, body, and spirit. Visit us at NKHS.org Check out Life in the NEK of Vermont
Requirements
- Excellent customer service and communication/phone skills to engage with clients professionally.
- Ability to manage multiple tasks simultaneously, demonstrating effective organizational skills.
- Strong computer skills, including proficiency in relevant software and applications.
- Empathetic to clients needs and concerns, creating a supportive environment.
- Prompt and dependable in meeting deadlines and completing tasks.
- Ability to act as a team player in a fast paced environment, collaborating with colleagues to achieve common goals.
- High school diploma or equivalent required.
- 2 years of related administrative/customer service experience required.
Nice To Haves
- Medical Reception and Scheduling experience preferred.
- Experience in an outpatient healthcare setting preferred.
Responsibilities
- Check clients in and out with compassion and efficiency.
- Schedule and reschedule clients appointments, considering their needs.
- Verify insurance coverage for all clients, ensuring accurate and timely processing.
- Perform general office duties to contribute to the overall efficiency of the practice.
Benefits
- Monday - Friday work week.
- Health and dental insurance.
- 403b retirement plan with Agency contribution and match.
- Generous paid time off, 12 sick days and 12 paid holidays.
- Outstanding employee wellness program
- Exceptional benefits package including low-cost medical and dental, short-/long-term disability coverages, life insurance, AFLAC, employee assistance program, and additional optional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
